Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came pretty quickly. Corresponds to the description. Not much. Quality is quite. Noisy. In general, a good product
tb
it looks exactly like the picture and i know for sure my best friend will love it!
Good ab roller, worth the money. silicon wheels,no scratches.
Excellent!
great
Goods arrived within 3 weeks. Description. Suitable for sports. The quality is good. Seller and recommend items. Seller thanks and good luck!
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
The product fully corresponds to the description. Came in disassembled condition. It is collected easily, all parts of the simulator are of good quality.
Fast delivery. Exactly as on picture. Very happy with it!
Good
Shipping fast. Good quality goods.
No logo on the handles
Amazing
It came quickly, corresponds to the description
Pretty simple design: stick and two wheels, but very useful! Well done! True, the wheels are plastic!
Delivery is quite fast, received in the nearest store Pyaterochka. quality is excellent, the handles are comfortable, the rubber on the rollers does not make much noise, let's see's see
Class thing. I advise everyone.
Mat is very small
Super quality, really happy with it.
Gutes Preisleistungsverhältnis, gute Qualität
The goods came 4 days after the order, the mat is small, just under the knees, weight 0.5 kg, roller as a roller, normal quality for such money, with the store did not communicate
Fast delivery, well packed - thanks!
Good
never received
Excellent quality
Very satisfied, the plastic everything, so the time will show how long it will last?
I really like this . very beautiful. Thnx!!
All satisfied
It's a brand new , and for such a cost I couldn't resist
Very good, looks good quality.
Not a bad roller .. Very light.
Shipping took forever and the quality of the item is poor, looks and feels like a cheap item
With the store did not communicate, the goods received after a week, corresponds to the description, we are happy.
Small, comfortable, light
Super
Delivery is timely, packed neatly. excellent sports. The handles are soft, the rings are stable. The mat is super convenient. tested, I advise.
Excellent wheel and mat attached! Recommend!
It seems more flimsy, but it's, it's consistent
Great
In itself, the roller for the press is good, it came as in the description with a rug. Already used in the case, everything is perfectly true press hurts).
Rollers have some kind of tire, not entirely plastic, the bar itself is metal with soft handlebars.
Thank you thank you thank you! Seller if what's worth the peña I 've tried it and I like many.
It's like a presentation. In time and whole. Norms can be buried. There's a little smell.
Product within 2 weeks within received! Looks exactly like on the picture super convenient to use especially now with the quarantine.
Very good product, I received it in ~3 weeks, in Switzerland! I recommend it! And good quality, you won’t be disappointed.
Product medium quality. IN this price can be in desktop store better buy.
Very good quality for this price. Travels over the floor very well. Mat is also very good
All is Well SPS
Super
seems nice, ok
Looks good. Rubber soft, handles comfortable. Let's see how many will last and how long will last.
Delivery fast. Training Device is working on порядк cheaper than Sportmaster. Mat lol, me this is not needed. The rest-standards
Like, a good product, by the way, very quickly came to the city of Sterlitamak Republic of Bashkortostan.
works well
So far very good goods :)
Good load on the press. Keep your back, train neatly with warm up
супер
Perfect quality! Shipping takes time about three weeks to Lithuania. I am satisfied
The roller is cool, comfortable handles, quietly rides, the wheels do not slip on the laminate, the knee mat is excellent-for this money an excellent product, I recommend!
Wheel quality. Pens do not fall out
perfect very quick delivery
Delivery to Kaliningrad 5 days, almost a record!!!! Wheels are small, expected more, the mat is also small, but in principle enough, made qualitatively, the plastic is soft on wheels, the floor does not scratch does not slip!
Пришел за 5 дней в МО.
Perfect Ní.
The quality of reliability is not bad in principle, the idea is designed to be 100 kg.
Nice Roller. Thank you!
блииин, я в таком расстройстве. увидела в магазине, и дешевле,
ok
The roller is good, came quickly
Class piece, quality, the goods came very quickly, for 10 days) in the complete set mat-knee) recommend!
אחלה item very good black reliable basic with carpet square that fits for roller this device for belly which builds stability good price came after a lot of time and was updated good mode of shipping סהכ satisfied hope להבא Webb more
good
Quality is good, delivery from Russia has been delayed
As in description,, Mat and roller
All OK.
He fulfills what he promises, but he doesn't finish riding perfectly. That's why I don't give you the maximum but it works fine
Fast shipping, quality goods
Looks good but must still tested'll. Otherwise is OK.
The video came in disassembled form. Collected, checked-everything is OK. My 100 kg withstands.
Everything is super. Delivery mega fast. 3 days. I'm awesome.
Good shell + mat. Arrived in disassembled form, going Elementary, fast and simple. Wheels are silent, handles are comfortable, ergonomic, made of elastic material. Seller contact. Sending reactive, literally a few hours after placing an order. Delivery to St. Petersburg only 2 weeks. Son liked the video. Good store and quality goods. Thank you! Recommend.
Same as the description. It comes disassembled. Looks a little fragile, we'll see how long it lasts.
All norms, not yet engaged
I guess the seller has kindly set the cheapest price for . And the quality is more than great!
feels like a quality product. great store
It's very plastic but good
Fast delivery in good condition. Thank you store
Collis according to description sans souci
Goods received. Quality is good
It's very silent and felt so light weight. Easy to handle.
אחלה product. It's fast. Strong. Thank you very much. I recommend.
Thank you. Fast shipping.
Quality is good. Product is as described
All fire! Delivery is fast, sent at once, the quality pleases. For the price I do not know, in fact, just laziness was to search in my city, and also coupons of all kinds
Order came quickly! Packing integrity is not broken. The goods correspond to the declared. Metal handle, comfortable handles. Kolësiki plastic hope durable. The mat does not slip.
The store is well done!!!
Fast shipped, this fits in even under the Christmas tree. Solid material.
good
Very happy with the product. I recommend it.
Very good quality it takes 3 weeks something normal
Good quality for the price
The goods never came, but the store returned the money without problems!
Not a bad goods, order.
The simulator's here. Two wheel handles and Mat. Quality is average. Wheels plastic. It was going on for a long time, but probably because of the new year! And so, all the rules, I hope will last a long time. Thank you!
That'll do. But in the city of such quality with sports stores you can buy cheaper.
Excellent wheel, very comfortable and reliable, weighs little + complete small mat under the knees
Norms, but less than it seems
Recomendable 100%
Slow shipment and product is not really very stable to use
Fast delivery, good Packaging, amazing item thank you
The wheel is made of plastic, it looks flimsy. No bearings. There is an unpleasant smell.
ordered on 11th, received on 24th, quite fast. item in good condition
High quality fast shipping
ok
Super effective roller for concrete abs
Compact wheel, very comfortable, 95 kg Holds, not noisy.
Mariupol. Ukraine. The video came exactly on time. With notification of receipt at the post office. The roller is plastic, if two together will stand. thank you. I recommend.
Poorly bought and now, very good!! Not yet used cause can not, but soon
Cool thing. Fast shipping. Looks reliable. Let's see how it will be in quality during operation.
It's great! And delivery and goods are also cool. Already made 20 times))))) my weight 67 kg withstands
perfect quality. thank you.
Absolutely awesome ab roller, sturdy and stable