Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well received but not tried yet I'm not rassurée saw comments... J'espère it will work
One of the charging cables of the pads does not work, fast shipping.
It works very well
It's okay. The gel is not very well subject It's better when you're going to use it to pour you cream or something so you don't stick the gel
parfait
All as in the description, I recommend the store!
Great
The parcel arrived quickly. The product corresponds to the description. The ultrasonic units are all loaded. In the kit there is a USB cord with three inputs. The parcel brought the courier to the house. The price corresponds to the quality of the goods. The belt contains adhesive silicone pads for fastening on the body. Stimulator for biceps is not big. Prishol less than a week from the Moscow region to the Stavropol territory. In general, the store is good. In general, order try. I put 5 points out of 5.
my 3rd time buying
Very good. Everything seems to be flawless. Will Test. And came super fast
Top
Works great and its really intens
Very good
It works good for now.
Received in good condition as in the photo. I just put it on (on the abs like in the picture. Bring another two smaller ones to put in another part of the body?) and it looks good. Missing if it gives good results
work in middle just
parece ser bem frágil, mas cumpre o que promete.
Va sin caja, solo dentro de una bolsa de plastico u no hay indicaciones de como usarlo
Product compatible with description well packed (protected), is working properly
Отлично, ещё не пробовала, но все пришло. Заказ пришёл за 4 дня,
very good
Interesting thing. I 've never used myostimulants before, so this is new to me. About the declared effect I can not say anything, this is only necessary to know, but the effect corresponds to the description. Sensations-from easy plucking at a low level, to a significant reduction of muscles at higher levels.
Than you
I doubted the action of this device, but when used on a small power I realized that it compresses very much even as well! About the results to speak early, and so the function performs, the Velcro is unglued on the hands, on the press to hold on normally but stuffed leave
The pads are actually smaller than look on those photos