Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ecxelent material price ratio
Product of excellent material arrived quickly
The material is nice, does not hurt, and makes you beautiful body, recommended🫶🏻
I recommend asking for your normal size since I asked for one more and it is the norm, it does not squeeze me.
It is simple I asked for a size more than I should ask for my size It is as is with clasp and the closure is made of plastic
This was actually good I thought it looked big at first but it’s not so yea I think this might help but I don’t trust it sometimes it hurts me
Looks good looks the same as the picture
They look very good quality now we need to try them
Arrived in good condition I tested it is comfortable and practical for use
Item is as described, the quality is decent and fit is good. It doesn’t have a sweat resistant liner, but it is worth the price,
Very nice, very strong, thick and comfortable fabric, I took size L, I am 1,56 cm. 70 kilos and my waist 97 .. Have 3 measure option I used the last, the tightest. I measured it again and my waist was 94.
Took Size M did not serve wide did not squeeze any of my belly. I gained BB already 1 month so I bought I am using at the moment 42 I am with 78kg decide pregnancy. So the brace didn't fit didn't squeeze at all, I think a p would be great, in relation to the delivery arrived fast
I got the wrong side but it does its job for the most part
Amazing
I should got a XL but I wanted a snatch but it’s really good I wish it was hurting me more 😂
It’s really great and doesn’t hurt at all
Very high quality thanks seller
It feels good material, for me it was very short and the size would have ordered a bigger one but according to the time it will be better
I loved the strap and it came in the marked, I recommend it is great!
Size up
Very comfortable but should have chosen size p to buy more
I hope and it is perfect👌🏽🥰Good material thank you very much seller
The strap "" seems "to have good quality. It does not have a holding iron or that helps to shape the cintur A.L, but it has a lock and a clamp to tighten
The quality is very good and the fabric is somewhat elastic but it fulfills its function, I recommend it.
It is a bit short, but it does its function, the size is as is if you want it to hold you more, ask for a size less