Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parcel arrived fast, beautiful and high-quality case, recommend and goods and store!!!
Very cool cover, suede pleasant to the touch and soft inner part
Very good quality. I recommend
The cases were great. The material is hard and tough, very good quality, easy to clean as its material is smooth and waterproof.
The goods are all consistent with the description. The goods were not tracked in Russia.
Arrived early in great condition.
The cover is cool, sat perfectly, the buttons are pressed generally well. Very happy. Let's see how long it takes. On quality to the touch. And looks stylish and presentable. And for cards 2 compartments
All as in the description, a whole and well-packed product, came in less than a month, I recommend the store
Very fast delivery, Lipetsk arrived in 19 days. The cover is not bad for its money, on the magnet, on the phone sat down like a glove, I recommend
Looks good and the quality is not bad, for a month did not start to break
Excellent case, convenient, the quality is excellent, thank you to the store
Excellent case, I take it for the second phone
Everything corresponds to the description, the order came quickly, did not communicate with the store. Nice case.
RAS
I received my order very quickly. Less than 2 weeks it arrive in Israel. The phone cases are packed well' i hope that they will serve my new phone well.
Lovely cover. Delivery faster than declared for 2 weeks
Cover of good quality, satisfied. Recommend
Looks very nice and high quality. Will see how long it lasts.
Accurate a
Super cover. Pleasant to the touch. color as in the picture. I'm delighted. All the holes match. Sooo good in quality. I advise you to buy. Thank you store!!!!!
Looks great, worthy. For her money an excellent purchase, bought mom, she liked it
The cover is good, but slightly increases the phone in size due to protruding edges. color as in the picture. All the cutouts and buttons match. The phone in the case sits tightly. There is a small smell, but I think when used it will fade. Delivery fast in St. Petersburg in the store.
Order in St. Petersburg at the cashier Pyaterochka came in two weeks. Corresponds to the description, I'm delighted with 5 +++++ the store of prosperity.
Case fit perfectly, recommend to buy.
The cover is made qualitatively, on A51 as a glove. I recommend the producer. I recommend the product.