Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover fully matches the photo
Super produits
It's a good cover, good material and the exact color to the photo, took two weeks to arrive, packaging besides not being a fragile material wine very well packaged
Dugé is cool.
Very cool case super fast shipping to Poland (any 2 weeks) cool the Klika buttons, all as the picture
Really beautiful
For his Groshi just a beautiful chohol, a takiy yak in the photo. Yakia Super, priishov for 3 days
The cover is super, live as in the photo. The order in Kiev came very quickly
As described, love it
Delivery was super quick, very satisfied!
Bn product thank you to the store
Phone case looks like in the pictures. Delivery was fast. I’m satisfied.
Product chic came very quickly I recommend
Everything is super!
Super pretty shell. It makes it really good and fits perfectly with the laptop. I recommend!!
Excellent case, long and long looking for this. Transparent silicone, without pupyvyazek, let's see how in the future it will be used
Case come somewhere for three weeks, all match the description. Buy happy!
Very cool case, immediately ordered another to was the future))) would recommend! Fit perfect, very high quality made, pure white edges and white iPhone simply gorgeous!
The cover came all in scratches
Very luxurious, but White there is white) gets dirty quickly, but the quality I liked, soft case, packed well and delivered quickly
As much as the photo
Like Thank you friend you is a friend
Came to Moscow for 1,5 weeks. Fast shipping!
I love it.
Fits very well and quality ok
Love it love the color but I thought it was gonna be more on the hard side but I still love it idc
Very beautiful and attractive, more is very smooth and hard, case mSQL drop protects the smartphone.
Very nice the shell, I thought it was white but it was actually transparent ajdjsk
The cover is beautiful, good, but does not close the screen of the phone.
Came fairly quickly and the product is quality nice. Recommend.
look nice, not very thick
All came, cute cover, you can take
Bellina
The cover was received in 14 days (Ukraine). Fully corresponds to the description. Order satisfied
Very long
Polecam
Súper linda
Great for the price, fits well and looks tough.
I am very satisfied with my purchase, very fast delivery, corresponds well to the model IPhone 8, good quality, well packaged! Aesthetic, beautiful finish, really surprised by the quality and price. I recommend this store
I arrive is equal to the photo and the material is good
Satisfied with the store, the goods correspond to the description. The color is very beautiful. Who has a white phone, just super looks. Silicone bezel. The case itself is quite durable, expected the worst quality. Delivery to Ukraine taking into account holidays for about a month. Thank you, I was very pleased for such a price.
Super
Perfect
Great quality thanks
Size fits, came quickly
Very high quality and beautiful cover, I recommend
Came quite quickly, very transparent and looks nice on the phone
Still untested, camera protection not very good
Good but it’s a bit tight
Good arrived a little late but good arrived
The cover is beautiful, but in the sides there is dust and dirt, white edging in places where the phone keeps the fingers yellow, it has not been a month. I bought for 124R.
Quality, packing and shipping time all good. I recommend.
The cover is scratched, it looks not neat (
I arrive earlier than expected, excellent condition, my cell phone looks beautiful. Happy with Alliexpress
The cover is beautiful, the only thing that the frame makes it bad to press the lock and volume buttons
Me and my girlfriend loved it.
To thin
Fast shipping! She arrived in about 10 days, she's very cute!
Good product corresponds to what I ordered I am satisfied
Came quickly, the track was not tracked. Put it in the mailbox. Came up perfectly!
Lovely, undamaged, clean. Ordered a fee, came a month faster than expected. Is fully consistent with the rukomenduyu!
The cover came, the same as in the photo)
The cover is not bad, but all scratched
Not a bad case, silicone at the edges is soft
Words no quality bomb
Very good and fits on an iPhone X perfectly.
Super quality, the color too beautiful and the protection at the top
Thanks
Good quality but transport took a long time
Fast delivery-2 week, product identical to the photo, super quality
Its beautiful
Very good cover
All OK merci
Great product, and good quality same as photo, shame sent another color I chose, the rest all great, live in Mt and arrived in 15 days
Slow delivery but I love this case
It’s exactly what the picture shows. The downside is that it took 5 weeks and 4 days for it to come, but the upside is that its less than $3 so its whatever:
Good product! I liked
All as in the photo. I liked it very much, a cool cover. To Kazakhstan went more than a month
Great case. Convenient, beautiful, quality
The cover came in 3 months or more, it will go shorter
Very hard, she is really quality and color is very pretty
Good qulity. On 12 mini sat perfectly, all buttons function.
Case looks very nice, recommend. :)
Approached perfectly, the color is lavender, pleasant. Pleased with your order.
Very Good Quality
Looks Awesome
Super simple and cute
The case is exactly the same and very pretty, I loved it!
The same as the image
Shvidka delivery, yakisniy chohol, Yaky priyshov at the reception of the sea, all about it;)
Long delay and product was little bit broken on the right side
The case is identical to how 10-10 presents it
Normal
Discolored rapidly from hands
Excellent product, just like the photo
Good quality
All as in the description .. For such a price is excellent quality))) I advise
This is not high quality
Pretty
Got dirty very quickly but cool
Looks very nice
Same as the picture. Very nice. Perfect for iPhone 11
The color in the photo is more tender, it came a little brighter. But it's not critical, it looks cool. I go with him now, everyone likes it. Shipping fast. Seller thank you)
Cute simple case. Although It makes the side buttons hard to press.
Very good!
Bien
Very pretty the color is more fluoride and not as pastel as in the photo but it is exactly what they show you in everything else.
The cover is very good) I advise everyone
Divine, they look super good. They arrived very quickly to colombia
Very cool cover. Came to Kharkiv quickly. 2 weeks
Excellent Product
Average quality
Cool cover, super color! Sent quickly and reached the parcel quickly! Recommend
Exactly the same as on the photo
The color is the same as the I phone and it looks great. It also arrived earlier than expected thanks to combined delivery
Excellent product. I have the normal 13 and it was perfectly
Love this phone case the only thing that is bothering me is that the plastic is not as hard as I wanted it to be. still looks lovely
Came quickly, with a small scratch, or a jamb of the store or post of Russia
Beautiful, non-slippery, rear transparent part plastic (
Very good quality!
Not bad at all. Quite Good.
The covers are pretty, all as in the description, sat perfectly
Normal case, not smell Chinese factory.)
Nice housing, it is of good shock resistant plastic material, the purple color is very nice and bright
Good case
Looks just like the picture. Super cute!!
I arrive very fast; I highly recommend
Good price for a good case but the only problem i had was how long it took to ship. But that’s understandable since it comes from Asia/ China.
the black one looks great on a black iphone, love this case, its going to look good with my bts photocards in the back but it came with some scruffs on it.
Excellent material I recommend
Corresponds to the photo, good in quality
Nice case
Came very quickly, good quality!!
Top cover recommend.
Chokhol Super, wear Yogo vlitku
The plastic edge is a little hard to hit the buttons, otherwise very good as described
Good, fully consistent with the description
Hot arrive in good condition
super
Very nice but it’s very thin and it won’t protect the phone too well
Not what I’ve expected. If you need the case that reaches over the edges don’t buy this one. Completely useless for me.
Fast and good product
Extra recommend
Fast delivery though too rigid and goes very fair with mobile
COOL!!! Delivery to Poland took only one month.
Super cool case!!!
Very satisfied with my pouch. Stronger than I expected. Came earlier than expected date. I recommend this store
Good quality
Cover quality, came faster than the specified time!
Exact the product
ordered for my iphone 13 pro max awesome quality loved it recieved in pakistan in only 20 days
Camera piece wasn’t on the case how showed in picture
Conform to the description
It is perfect. It's gross, color as in the picture and the plastic is totally transparent. Fits perfectly.
It comes deformed
Fast delivery, beautiful case
Ultra-mega-super good, durable cover
I came in less than a month. Fire!