Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
классные кисточки, точно как на фото. мягкиею аккуратные, каждая в пакетике, на широких кистях волоски запакованы в сетку. еще и подарок положили)
Perfect and soft
Shipping fast, brushes good
Produkt zgodny z opisem. Kiepsko maluje sie oczy, natomiast większe pedzle sa ok.
Everything is fine, thank you)
Brushes reached the Tyumen region in 16 days, very quickly, which is amazing. Stuffed well, soft, some where the hairs stick out longer, but it's not critical, fashionable to cut. The store put the sponge as a gift. Brushes for more have a mesh, so that the form does not lose. Brushes are a little short, but still convenient.
The quality is excellent, came very quickly, literally in two weeks. Excellent brushes, I advise.
Кисти суперские, яркие, мягкие, красивые.
Good, soft, tightly stuffed, do not shed
вроде хорошие кисточки, не знаю как будут в использовании
Lovely soft bristles
Кисточки очень мягкие, но работать ими неудобно. Ручка сделана из очень легкого пластика. Мне в работе не понравились
Cool! Thank you!!
Sizes are all very similar, no big difference only in the big ones
Instead of 10 brushes was 9
Good quality.
The brushes are well stuffed, some of them stick out hairs, but they can be cut. Do not climb, hang out well
Кисти не плохие, но немного сыпятся.
Good and soft brushes, the color is pleasant powder pink. Nothing does not climb and does not stick out, only one brush had a print marriage, the last photo shows the points, but not particularly scary. Thank you!
Super tassels!
Très bien
Excellent goods
Krasiwa
I ordered the second set of brushes. The first took myself, the second as a gift. Delivery of 11 days to Khabarovsk, Courier. Thank you
They're identical to roses. But the green Blues are much prettier. There are four large brushes and five fine eyes. The sleeves are plastic. The hair is soft. I'm not used to using cheap brushes. But the time I wash mine. It fails