Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just gorgeous
Very good product I highly recommend
They're going well and warm fast.
Delivery by courier failed, for a week later promised. Works like, my wife is happy)
Very high quality packed❤& Middot;✨, It came in 9 days, included: comb, gloves, water bottle. Aligns with once, ideally and for such a price✨.
Perfecto
Warm very well, super fast shipping, hope it comes out good and the price is excellent
Thank you
Everything works fine. And what a decent package. Even as a gift is excellent!!
Iron to leave quality I validate .. Thank you for the store
Very fast arrival and everything in perfect condition, for your price is very good
Très performant. Sur les perruque aussi je suis satisfaite
Super product delivery in 3 days for France according to the description! Good store I recommend
Very quick deliver!!! Many thanks to store!!!! I don't try it yet .,
Really super fast delivery, when I use to add feedback.
Came in 1,5 months The box is whole, profoundly packed, for a gift super. Everything works. Beautiful, big
Thank you very much store five stars for you it's very nice I love
Excellent delivery was 3 days and frankly I do not regret it is really great
Everything is fine, you can take it. There is no smell, it warms perfectly.
Got everything right well packaged and fast Wonderful product also recommend the store Gratitude
I haven't tried them yet. Info rmaré in a couple of days
Excelente
Perfect packed product, fast delivery (4j)
So far so good, good quality
Very fast delivery. The store promptly sent the goods. Everything corresponds to the description. Thank you. I recommend the seller. I haven't tried it yet. After I add it.
Bien
The goods did not receive but the money was returned.
Received quickly with a follow-up of the post office, in 4 days, super pretty, I have not tried it yet I will come back to comment later, I did not need to communicate with the store
The order came pts, quickly. Quality is satisfied, what I expected))) Thank you to the store, he answered questions quickly (Asked about accessories-a bottle for water, comb and gloves, all put). I recommend unequivocally) I hope for a long time use)
i love the product. it works really well with fried hair.. my hair looks healthy after. if its broken i'll buy another
Tang werkt, is zo als afgebeeld. ik vind de stoom instelling op het hoogste niveau niet goed, omdat het water begint te sputteren, en dan lekt. op Nivea 2 gaat veel beter dan stoomt deze redelijk goed. je krijgt je haren wel mooi glad, maar of het met een echte steampod te vergelijken is vraag ik me af, daar is de prijs natuurlijk ook niet na. tis geen miskoop in ieder geval. gedestilleerd water gebruiken, op stand 2 hoef ik de tank niet bij te vullen. is heel snel warm.
it's not a challenge anymore to think where can i buy . this store has everything i need
At the top. Heating time very very fast. Smooth super well without damaging the hair. I recommend it to 100%. Great steam. And the power cord is super long
Advise. Great Iron
Recommend store
The order came in a week, the daughter tried-satisfied, says that it's better than a girlfriend)
Best purchase so far! Great price for a steam straightener that comes with heat gloves water application, tease comb. Simple enough to use, the water will run out so you may have to change it between use which is the only downside. Could possibly use more steam, but that’s just me. Has a lock function to keep straightener together for storage and a Velcro wrap for the wire as well. Super happy with my purchase! Love how professional it looks. Great for doing wavy hairstyles. I have curly hair and it stayed straight for a good three days as long as I kept it from water. Overall highly recommend. Got it within a month.
Super!!!! Delivery 3 days by courier!! Well straightens at 190 'degrees. and makes curls!!! I'm delighted. I did it without a couple. With the ferry in general it will be cool. Immediately tried on 3 girls. Excellent.
Plok received very quickly, 4 days. the courier brought at the address. Steam problem. He's almost gone.
top
Shipping in three days. It is equal to description.
Very good, received in 3 days very fast delivery
Nice thing. Everything works. The box has arrived. You can and for a gift
Iron great, arrived very quickly, led 1 month or more or less, what took more was the post of my city, sloshing of intense brightness in hair, moisturizes and leaves hair beautiful, never seen like
It's great! I asked for it yesterday and it came to me today, I 've already tried it and great I have hairdresser hair. Thank you very much
As long as everything is fine as in the description, but instructions for Russian no, it's bad, but you can understand
Amazing product!
Very beautiful.
Everything is fine, looks iron worthy, very high quality, long cord that will be convenient, also there are gloves and comb, in the case did not try how I will use that I will complement the review! And yes it is the fastest delivery 3 days! I recommend selling ca!
I like u
Sweet and warm and very high thank you very much
I arrive alone in 3 days very fast I arrive the iron with a comb a container and some gloves
It's great, I appreciate it a lot. Thank you Alliexpres and store
Recommended store.
Thank you! the goods are happy and delivery.
Super glad I comment the day before and it arrives the next day
Très bien
Iron Super recommend
Just like the picture. I'm coming very fast. There is no proof of it if it works just like the videos.
I haven't tried it yet, I'll send valuation when I use.
Excellent, reliable store. I order a second time from him this mess. The first to yourself, and the second time his daughter in different countries. Both times the order came quickly, well packed, everything works fine, the description of the goods is accurate. My review from the photo for the first time is already there. Thank you!
The product arrived very fast and in perfect condition, thanks Highly recommend this store.
My first iron. Ceramic plates are a plus, steam-minus, but I learned about it after the purchase. I align without steam at a temperature of 170-190. Curls can't be done, I guess I just can't do it. I align quickly-thick long hair for 15 minutes. I use a mask with thermal protection and a thermal spray. Hair after styling look good, shine. But before laying became even more fluffy (than before the use of the curling iron in general). Very saves gift comb-antistatic. The store quickly contact, the parcel is tracked, the delivery is very fast, about two or three weeks in Kiev (I do not remember the exact date of the order)
Everything came in order .. put gloves, jar, comb thanks))) waited a month with work)))
19.02 ordered and 22.02 he already from me. arrived by courier delivery IML. The packing is slightly broken, but it is not critical. The quality of the goods did not affect. Included gloves, instructions, rectifier itself, comb, and bubble. The curling iron is glued inside with sticky film. the rectifier itself is heavy, but not critical at all, the hand does not fall off the job. Gloves did not use, the comb too. heats up quickly. Several heating modes, the temperature is adjustable. I straightened it to a minimum of 170. Took well, although my hair is dense. Steam Works, I do not know better/worse but I decided to experiment. The result is happy. this is my first rectifier and I did not regret the purchase at all, although it cost 2200. I'm not going to use it every day, I took it. To buy I recommend definitely. negative reviews take by, I will sign under every positive
Mega fast delivery 5 days to Tatarstan
Received quickly, not yet tested the product but seems to work well.
As in the photo, and they work phenomenal, besides they have arrived quickly and the box in perfect condition, I will buy again
As described. Well packed. Tested once - works as expected. Solid build. Small(ish) water container but refill is easy.
recommend very fast delivery
It's very good presentation. I 've only tried it without steam and iron great. Delighted with the order.
genial
It's great, very recommended.
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
I brought the courier to the house. Delivery is very fast. I'm happy, girls if someone doubts to take or not, then definitely take! I have so much harmful hair that not any iron will take, and this one took! I'm in the seventh heaven with happiness. This one ordered a sister for D. R. She wanted this for a long time, you need to check on yourself... So I checked. I will definitely order myself later. Thank you very much to the store for the quality performance of the work.
Super fast shipping
Good iron! You can select the temperature, iron with or without steam and don't get the hair so there's no pull. It heats up quickly and steam comes out almost immediately. My daughter has curly hair and smoothes her more than the old iron. There was No need to communicate with the store as it arrived within 3-4 days.
Very good board! The hair is optimal! Request for Spain reached Portugal in 2 days! With extra tube glove to water and comb!
Fast delivery, track is not tracked. My wife is delighted. Today I checked everything great! Thank you to the store, success!
I love it works very well for me
I liked everything! The product is chic, everything works as it should, the pairs do not leak anywhere (in the reviews write, that water is past, strange. Perhaps to the end do not close the water tank) the package is also cool! Rich looks, not ashamed and for a gift to take. Thank you so much! Delivered the courier to the threshold (I do not remember, days after 5-6, it's up to St. Petersburg) thank you all so much! Girls, take it, you will not regret it! Instructions for Russian no, but it is not difficult to understand how it works. Also, the store offers video instruction-this is enough.
Say so! I did not come to the goods, due to the complexity of navigation in my area! The store did everything possible, and then without problems returned the money) I saw the same rectifier at my friend's. the goods are very good.
Parfait...
Works well as a straightener, but the steam is not systematic throughout the smoothing. Plan to Add leau often and wait a little before each passage.
Came literally days for 4-5! straighten perfectly, slip very smoothly on the hair cloth. A little heavy, but already used.
EXCELENTE RECOMIENDO AL VENDEDOR
My misunderstanding caused you trouble, but you were very kind to me. Thank you very much. And I'm sorry.
Delivery from the point of issue IML, the spouse is happy, said cool) disassembled with the function of steam. Hair doesn't burn. You want the curls straight. In general, excellent. We heat up instantly.
I am very happy with the product works well gives much steam only I find that the water reservoir quickly is empty, but by that there at the delivery a plastic bottle is included can you need it fast fill
Excellent quality super recommend
The goods came in 2 weeks. The goods are still happy.
Great! Works very well packaged everything there
It's OK.
I ordered 2, one came defective. The store said it's not his product, it's all good. Shipping fast.
Delivery by transport company IML. Tracking all the way, send SMS notification to Viber. The Courier brings to the door. Delivery in Moscow 2 days. The box is presented, everything is at a high level. Seller recommend
Delivery to Almaty (Kazakhstan) about a month. The parcel was without an air cushion, and the box was slightly crumpled, it's good that nothing broke. Fire rectifier, this is my first experience with it! I was impressed! Hair straight nowhere began, did not try to curl yet. I'm delighted, take it will not regret. With the store did not communicate, sent immediately the parcel. Everything was tracked. Реклмендую
The goods are just super. Everything works on all modes and pairs too. straighten like in the salon, even the tips are smooth and straight. plates do not pull hair, everything goes smoothly. Hair after straightening is smooth and do not push. I have very curly and thick hair, straightened in 10 minutes. Girls, everything is just super. This effect is not even Expected. I recommend the goods and the store. Yes, I forgot to say that the box is just super for a gift just right. came in very good quality. For this, thank you to the seller. The iron is comfortable, a little heavy. When heated, there is no smell, as some wrote. Gloves were not needed, I straightened my bare hands. I didn't. The cord is long and convenient, there is a loop. In a closed state between the plates there is a small gap, but this does not interfere with the work. Temperature is adjustable. The highest reaches 235 ° ¢.
He's arrived in less than 24h. It looks very good and comes very complete
I am very favorably surprised regarding time order which wyniósł raptem about 3 days. Yet never recieved shipping from Ali soon, although shipping with PL. As for the same goods also I am very satisfied. Full professionalism!! As most recommend store!!
je l'adore
all ok
I ordered just a curling iron, and delivered a full set: with a box, gloves, a comb, a jar. Thank you very much, very nice. This is my second order for a gift to my mother.
The goods have not yet checked, but the delivery is very fast
Received as expected, thank you store. Hair Straightener is TOP, I'm too happy.
Delivery is super, did not check, did not think that so quickly, in appearance 10 balls. I took it for the new year as a gift, as I try to rewrite. sell respect. well done.
very good item. thanks. shipping time very long
Product is okay. not great. My hair is straight and I wanted to use it to make waves. It does work but it only gives steam if you hold exactly right. If you press just a little higher or lower it does not give steam. when making a curl this is really difficult. if you manage to do this it does look nice and healthy though. for now my normal straightning Iron works way easier. it was in Holland really fast, but lasted a long time in Dutch Customs.
Exelent I'm very happy with the placha
Delivery 12 days to the Irkutsk region, looks great, everything works. Product and store recommend
reviews indicate it's a fairly good item. totally agree, i am happy with the purchase
Excellent rectifier, everything is done quickly and qualitatively. thank you.
Package well packaged and received in 10 days in France. Don't try it yet.
Gorgeous quality!
Very cool iron, straightens from the first time!!! Saper!!!
The order came very quickly did not expect for two weeks thanks to the store I recommend
Delivered quickly, works fine. Recommend
Bon produits
Thank you very much! the rectifier really liked.
Great. I recommend it. It's even better than the Barber
Fast deliveries
Just great! I have never seen such hair before!
The parcel will arrived fast. All perfect as description. I'm very satisfied. 5 stars
I enkanta! Actually, it's going very well. El.de posito me to durado for an iron with full steam, I have half a melenite. De moemnto I'm delighted.
SA l'air bien
Very nice. Thank you. I am very satisfied with the product
I have not tested yet
A little septic for hair it heats a lot I'm afraid it does damage them
The product is of excellent quality, faster shipping could not be in 3 days at the destination, which more can be ordered
Good smoothed iron I recommend it
Very good
The plait is super, the wife is very satisfied,
Love it very good
Works perfectly arrived all right, I recommend the store Thank you.
The goods did not receive, returned the money. Thank you!
Very satisfied with the order, I recommend, thank you to the store, the delivery was from Russia for a very long time.
Bless the space of the creators and stores of this coolest Iron! Very convenient to use, even the curves of the hands will be able to build a good candidate on the head. Complete set fire-comb, bubble for water, gloves, instruction in English and a box of presentable species. You can give your favorite girlfriend without fear of disgrace. Delivery in time by courier to the house. I'm gonna go shake my curls. Thank you seller!
The order came very quickly, just over a week, in the Krasnodar Territory, packed, everything is whole, works fine, the hair does not cling, (there is just something to compare), heats up very quickly, several temperature modes,. The curling iron both straightens and envy the hair perfectly! Recommend!