Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My misunderstanding caused you trouble, but you were very kind to me. Thank you very much. And I'm sorry.
Delivery from the point of issue IML, the spouse is happy, said cool) disassembled with the function of steam. Hair doesn't burn. You want the curls straight. In general, excellent. We heat up instantly.
I am very happy with the product works well gives much steam only I find that the water reservoir quickly is empty, but by that there at the delivery a plastic bottle is included can you need it fast fill
Excellent quality super recommend
Great! Works very well packaged everything there
It's OK.
I ordered 2, one came defective. The store said it's not his product, it's all good. Shipping fast.
Delivery by transport company IML. Tracking all the way, send SMS notification to Viber. The Courier brings to the door. Delivery in Moscow 2 days. The box is presented, everything is at a high level. Seller recommend
Delivery to Almaty (Kazakhstan) about a month. The parcel was without an air cushion, and the box was slightly crumpled, it's good that nothing broke. Fire rectifier, this is my first experience with it! I was impressed! Hair straight nowhere began, did not try to curl yet. I'm delighted, take it will not regret. With the store did not communicate, sent immediately the parcel. Everything was tracked. Реклмендую
The goods are just super. Everything works on all modes and pairs too. straighten like in the salon, even the tips are smooth and straight. plates do not pull hair, everything goes smoothly. Hair after straightening is smooth and do not push. I have very curly and thick hair, straightened in 10 minutes. Girls, everything is just super. This effect is not even Expected. I recommend the goods and the store. Yes, I forgot to say that the box is just super for a gift just right. came in very good quality. For this, thank you to the seller. The iron is comfortable, a little heavy. When heated, there is no smell, as some wrote. Gloves were not needed, I straightened my bare hands. I didn't. The cord is long and convenient, there is a loop. In a closed state between the plates there is a small gap, but this does not interfere with the work. Temperature is adjustable. The highest reaches 235 ° ¢.
He's arrived in less than 24h. It looks very good and comes very complete
I am very favorably surprised regarding time order which wyniósł raptem about 3 days. Yet never recieved shipping from Ali soon, although shipping with PL. As for the same goods also I am very satisfied. Full professionalism!! As most recommend store!!
je l'adore
all ok
I ordered just a curling iron, and delivered a full set: with a box, gloves, a comb, a jar. Thank you very much, very nice. This is my second order for a gift to my mother.
The goods have not yet checked, but the delivery is very fast
Received as expected, thank you store. Hair Straightener is TOP, I'm too happy.
Delivery is super, did not check, did not think that so quickly, in appearance 10 balls. I took it for the new year as a gift, as I try to rewrite. sell respect. well done.
very good item. thanks. shipping time very long
Product is okay. not great. My hair is straight and I wanted to use it to make waves. It does work but it only gives steam if you hold exactly right. If you press just a little higher or lower it does not give steam. when making a curl this is really difficult. if you manage to do this it does look nice and healthy though. for now my normal straightning Iron works way easier. it was in Holland really fast, but lasted a long time in Dutch Customs.
Exelent I'm very happy with the placha
Delivery 12 days to the Irkutsk region, looks great, everything works. Product and store recommend
reviews indicate it's a fairly good item. totally agree, i am happy with the purchase
Excellent rectifier, everything is done quickly and qualitatively. thank you.
Package well packaged and received in 10 days in France. Don't try it yet.