Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Shipping in three days. It is equal to description.
Very good, received in 3 days very fast delivery
Nice thing. Everything works. The box has arrived. You can and for a gift
Iron great, arrived very quickly, led 1 month or more or less, what took more was the post of my city, sloshing of intense brightness in hair, moisturizes and leaves hair beautiful, never seen like
As long as everything is fine as in the description, but instructions for Russian no, it's bad, but you can understand
It's great! I asked for it yesterday and it came to me today, I 've already tried it and great I have hairdresser hair. Thank you very much
Amazing product!
Very beautiful.
Everything is fine, looks iron worthy, very high quality, long cord that will be convenient, also there are gloves and comb, in the case did not try how I will use that I will complement the review! And yes it is the fastest delivery 3 days! I recommend selling ca!
I like u
Sweet and warm and very high thank you very much
I arrive alone in 3 days very fast I arrive the iron with a comb a container and some gloves
It's great, I appreciate it a lot. Thank you Alliexpres and store
Recommended store.
Thank you! the goods are happy and delivery.
Super glad I comment the day before and it arrives the next day
Très bien
Iron Super recommend
Just like the picture. I'm coming very fast. There is no proof of it if it works just like the videos.
I haven't tried it yet, I'll send valuation when I use.
Excellent, reliable store. I order a second time from him this mess. The first to yourself, and the second time his daughter in different countries. Both times the order came quickly, well packed, everything works fine, the description of the goods is accurate. My review from the photo for the first time is already there. Thank you!
The product arrived very fast and in perfect condition, thanks Highly recommend this store.
My first iron. Ceramic plates are a plus, steam-minus, but I learned about it after the purchase. I align without steam at a temperature of 170-190. Curls can't be done, I guess I just can't do it. I align quickly-thick long hair for 15 minutes. I use a mask with thermal protection and a thermal spray. Hair after styling look good, shine. But before laying became even more fluffy (than before the use of the curling iron in general). Very saves gift comb-antistatic. The store quickly contact, the parcel is tracked, the delivery is very fast, about two or three weeks in Kiev (I do not remember the exact date of the order)
Everything came in order .. put gloves, jar, comb thanks))) waited a month with work)))