Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like EE ㅎ ㅎ
Not as effective as expected
The goods came quickly. In two weeks. For this money, the goods are 5 +.
Bought for 956,80 rubles! Brought in 18 days. It seems to work, however very weak! No instruction in Russian language. Expensive, Red price 700 rub! Demand discount from store!
Perfect item according to the description and delivery is fast. I highly recommend this store
if you use the progress program you can feel the electric shok
Well, what does it do, on the hands and legs straight trucit, on the stomach there is no but the current goes, I think it's hard to punch my reservation)))
Not a bad thing. Works for Hurray. You can adjust that the guts will come out. Packed in pupyrku.
Satisfied
Be good product I highly recommend
Very well I love you strongly advises
wonderful
I like it. Looks good, works fine.
Bad quality, not worth it!
Buzzes good
It came quickly, thanks to the store. Works. Vibrates well. About utility I will not say anything, maybe it's only a vibro toy)))
I arrive well, in the days I say, it looks perfect, but when it comes to lighting it when it has to give the electrical impulses, doesn't give it on all the sensors on the bottom 4 if, while the ones above don't
Excellent store. I keep ordering items from this store. Time tested seller.
Excellent store. I recommend!
Good thing
Exactly, who in the descriptionabout on the product. Dovolna Congress from silata to work, I went to the Department of training in the studio and Tozy product E is not a Losh. Split ce sparing, Kato for home use. Kato qailo, CMM dovolna.
Excellent
Abnormal delay in the product two months and more, God benefits him but electrified
Super fast delivery. A day early than expected. As described. It works perfectly.
Everything came quickly, everything works