Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice belt. Work as expected.
Thank you very much, massager works perfectly
Never received so quickly a parcel! I bought 9, and I already use 13! Vibrates Chrome, looks quality, the seams are good, the threads do not stick out.
Ordered 15 PCs Quickly delivered. Packages are whole. Everything works fine... Thank you to the store for mobility.
Excellent Product
The massager was waiting in Tula, sent for some reason to the Dolgoprudny sdecom and there was stolen. It's all very strange. The money was returned.
Everything is according to specification. The store was excellent and very friendly. The delivery was very fast. Everything 5 stars.
great protect
Everything works only weak and will not go far from the outlet
good item
Zatial vyzera dobre
All norms
my mom like that.
It came very quickly. The quality is excellent.
very fast delivery. very strong effect. just can not use without charge. hope will be better.
Not bad, but for me it's weak to vibrate
Description corresponds, works. My massages are the busiest. The vibration force does not change, the pulse flow structure changes. Heats for three, but heats. Control is intuitive, sorted out without instructions. The vibration itself is like strong, but I expected a little different. For its value is quite a good purchase
Delivery to Ufa in 7 days. In the belt there are 5 motors and 2 red plates. No program description. Programs differ alternately by vibration motors. Also can set timer for 10, 20 and 30 min
спасибо. быстро и точно.
Fast delivery and the product works well.
Fast delivery. Yet to use the product but looks OK.
Delivery of course is good, ordered 11.11 - 17.11 Courier cdek brought to work. The box is not in commodity form, but the belt itself is not damaged, it works. Buzzing loudly, there are no descriptions of programs, which would be useful! For light massage is quite normal, but for weight loss compared to other models of belts-the power of this model is not enough.
Thank you, everything works :)
déçu par son efficacité
Delivery by courier within 3 days quickly .. everything works.. Courier thank you...