Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's okay. Delivery within the time frame. I liked the goods. The order is satisfied. Thank you.
Nice I like my dirt very quickly (outside)
The color is not well Photo announcement, the shaft is lighter and prefer the photo.
The case itself is of good quality for this price. Not slippery, but Mark, it seemed to me. Minus for the color, the photo is brighter, the color is like dirty ((
Everything OK. Received in 20 days in Spain. Perfect fit and very nice green color.
The goods came well packed, of excellent quality. Everything was tracked. The store is well done, I recommend!
Fits perfectly and protects it very satisfied I am recommend.
Very fast shipping to Canary Islands, such as description 5 stars for store
A very nice case fits perfectly to the mobile as it is in the description very happy the color is very nice
In Rostov-on-Don went a month and a half, but it's worth it, the quality is very good, definitely recommend!
Pretty cool, inside soft.
amazing color
Look chic, ordered 7 cases, delivered in 2 weeks, conveniently lie in the hand
Cover fire
As described
Perfect, looks great on the cell phone. I recommend the product and store.
Super qualité
Come faster smartphone. Quality good, stinks notably
Everything came exactly in time,I chose the wrong color when I bought it, and the store immediately replaced lavender grey for me. I really like this phone case., packed perfectly!
3 weeks to Bulgaria. The silicone is harder than expected. And the quality and work is not quite excellent.
It's a great place to stay. I got the two infamous coloriv so I'm just taking the windows of nyogo. It was three days before.
best quality highly recommended
Came to Moscow for two weeks, the Redmi 10s fits perfectly attuned
Exactly as in the description, a very nice color and very good material, it was perfect for my cell model, without any complaints
Cover fire! Soft comfort, sat super. Screen protected. Shipping NP cues 3 weeks. Seller and recommend items.