Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came to Moscow for two weeks, the Redmi 10s fits perfectly attuned
Exactly as in the description, a very nice color and very good material, it was perfect for my cell model, without any complaints
Cover fire! Soft comfort, sat super. Screen protected. Shipping NP cues 3 weeks. Seller and recommend items.
Very good.
Got everything right, only took ship because I wanted the Really 9i and had not available needed wait get
Cool cover! The color is identical to the declared one. It was very fast. Seller recommend.
To see in time but does not seem very qualitative. Good given the price I will still say that I am satisfied with the product!
All came up, delivery to St. Petersburg month
Normal cover. 10 days before Volgograd!
The cover is in excellent condition, but the colors do not correspond to the promised. And so everything is fine
Viskas outlets.
It fits well, it's a tough thing.
A little thick
I bought my wife, I'm happy as an elephant). The cover is really qualitatively made. To the touch is very pleasant. Take it safely. All good!
Fits perfectly on the Xiaomi 9t
looks like this, after 1 month. cant even wash :(
Uncle Velie zamovlennya Nadiyad schvidko
Very pretty the case, embed perfectly without any detail. It meets expectations, highly recommended.
Norms.
The cover perfectly sat on Xiaomi12 Lite. The parcel had to be received in some village because of the potion at the Post Office
fine case but easily gets dirty
Impeccable
Pluses: Beautiful color, sits tightly, tactile pleasant, non-slippery Cons: In the cutout place for the button you can see that on the edges of the phone does not tightly touch the cover, there will be a clog of everything... Conclusion: For its cover is not bad, but not for those who are looking for an ideal option:/
only for Redmi note 11 global. thanks
Very nice case. Inside velvet.
The parcel came quickly. A cover of good quality. For Poco F3 came up perfectly.
Todo arrived in a timely manner. The case feels QUALITY, good or bad.
I waited sooo much I forgot about them, but it wasn't something urgent so I didn't care.. the cover are really well made and fit perfectly on my phone!!
Colors do not match from the ones presented in the photo, and the quality is good, the holes match
Very cool case I really liked straight.Protect the photo well. As in the photos
I went quickly, the cover is comfortable, it's nice to hold in my hand, all the holes correspond.
Delivery is exactly a month in Ekaterinburg. on some cutouts of uneven, it looks inaccurate, but it's only if you look at it. Fingerprints remain. The color is blue, when ordering, I thought it would be more purple.
Did not like the color of the cover
Nice case.For this money-top, Pleasant color, soft. Provides good protection. It came in 18 days
بوشيتا زوينة ملسة in intensity me BGA اشريها نصحو BHE 16 day وصلاتني
The cover badly protects the edges of the Poco F3. K Paradise screen in one level with the edges of the cover
Case come in Moscow region for 17 days. Good, but it would be better if bumpers were raised.
Good case. Went so long that I thought that was carried on foot. Otherwise no complaints
The cover is cool, everything is fine
Order came for 19 days from China to RF. Belgorod Tight, not leave fingerprints
Very responsive and helpful store. I did not receive the item on time due to shipping issues, but the seller helped and guided me correctly. The case cover is accurate and looks high quality.
You can see the Burr, in general, I could guess that for this price they do not handle the cover
On the phone came up perfectly, there is no foreign smell. Overall convenient
top
OK
Perfect, as seen in the photo. Flexible and very nice. The color is very elegant.
I took a green color. Soft matte plastic, pleasant to the touch. Looks good, even a little solid. Holes all in their places, Review of cameras, audibility of speakers, the IR sensor does not interfere. Also liked that everything sits tightly, without sagging, but not small. The store service liked-no complications. Sent almost immediately, got less than a month.
It very nice on tuch! Fits perfect!
I loved the cover, perfect for my smartphone
Homel for days 40, great cover
Chachol is not Samai lepshai yakaszi. Xiaoji Menei shchylinen, chum chachol iduza samplecklecz. At the mass of dze razmyashchaetz adtulina for the admin of the finger gum velmy thin and looked useless. Magchim, Vart pashukatz chachol lepey. The cover is not the best quality. It sits less tightly than the case that comes with the kit. In the place where the fingerprint hole is located, the rubber is very thin and looks unreliable. Might be worth looking for a better case.
Slightly thicker than complete. Usual silicone, but matte, cutout for the fingerprint scanner is.
The goods came quickly without damage, corresponds to the description. Thank you to the store, I recommend!
Great case. A little thick, compared to the previous ones. But looks good, cameras are well protected
The cover looks very good, but still not tested, because not arrived smartphone Xiaomi MI 12 purchased on the same date by another store. The office of our country is a denial.
Super cover.
Satisfied
It took a bit but everything perfect Canary Islands
Product description identical to fits perfectly fine, board
The case for little X3 mobile phone has fit well and looks good. The order took a week to arrive.
Great for Xiaomi 11 T. Just came with a little defect. But it is little noticeable so Trivia
Excellent sat, all holes match, fast delivery to RB
Nice cover for Xiaomi 11Mi lite 5g
To the Moscow region just over two weeks, the quality is good, the phone sits tightly.
Excellent covers. Everybody came up.
The cover is excellent. Advise!
A good cover, smooth, pleasant to the touch. Delivery 10 days to Moscow.
A good cover, the camera protects, front also has protrusions on the thickness of the protective glass.
Case perfect. The Mi 11 got better native. Convenient. Not lyapa. All cutouts soditsya symmetrical. I am satisfied. Advise prodovtsa and goods.
A little did not fit under the flashlight, and so as a whole is excellent
The case came pomped and square apparently in Minecraft plays
The cover on the color is super, approached, but came with a small marriage, a spot on the outside, the photo added
Лилит quality
The cover came, there is a small jamb, divorce is visible very
The cover is cool, high-quality, the color is the same as in the picture. A cover with square edges, so if the phone with rounded, it will be with Square. Delivery three weeks.
A proven version of the cover, I use already on the 3rd model of the phone
ok
Very neat product, definitely worth the price and the delivery time, I expected no less. I love the matte green color!
Good Rubber Non-slip grip in the hand
Angular. Let's see how it will be on the phone.
Wine with some manufacturing flaws but the quality is good.
A good cover, for this money is super. Sits perfectly.
Very gentle, soft, including on the inside. The color is rather slightly more pale, but it's not even a very negative. I came earlier than the phone, so there is no way to check the connectors, but apparently everything is OK.
The cover to the touch is extremely pleasant. As it sits there is no way to check-the device itself is delayed
Everything is super, the quality is excellent!
Perfect as the one in the picture
Goods received. But my mistake did not order Tol light. The dispute opened and immediately closed. Thank you for shipping.
The case is great!!! The most fashionable!!!
Top quality
The fifth case order from this store. Quality and price is always better than can be. Thank you very much.
Perfect, the inside case is padded,as like the picture.Protect the phone and camera well.I will order the other color more.
Good quality case I recommend
The cover is normal. there is nothing to try on. Ordered a phone, but disappeared on the way. Someone will have to give. Seller Thank you!
perfect
Chokhlom zadoveneniy, all virizi podvadayut, delivery to volinska region 25 dnev.
Compliant with the announcement no surprise, not premium quality but troubleshoots
10 out of 10.
Very nice cover, also thank you for the little key chain gift :)
Perfect fitting and love the texture of this cover. will definitely order more from this store.
Preporchvam
Size fit you. Left bottom hole month uses Nickle etc.
Perfect as in the photo
Perfect. Only problem is white base color as I've already scratched it. I would buy again as it fits perfectly on the xiaomi phone.
Case excellent! High quality made! Plastic material or hard rubber! But hand nice to keep. Does not leave fingerprints! Inside cover soft to the touch velvet padded. all slots are the same.
In RB came in 34 days. Everything matches. The track is not being tracked all the way. Quality for this price is excellent. One but, the cover is angular, and the phone with rounded faces, keep in mind. Redmy laptop 10 s
It's okay. Delivery within the time frame. I liked the goods. The order is satisfied. Thank you.
Nice I like my dirt very quickly (outside)
The color is not well Photo announcement, the shaft is lighter and prefer the photo.
The case itself is of good quality for this price. Not slippery, but Mark, it seemed to me. Minus for the color, the photo is brighter, the color is like dirty ((
Everything OK. Received in 20 days in Spain. Perfect fit and very nice green color.
The goods came well packed, of excellent quality. Everything was tracked. The store is well done, I recommend!
Fits perfectly and protects it very satisfied I am recommend.
Very fast shipping to Canary Islands, such as description 5 stars for store
A very nice case fits perfectly to the mobile as it is in the description very happy the color is very nice
In Rostov-on-Don went a month and a half, but it's worth it, the quality is very good, definitely recommend!
Pretty cool, inside soft.
amazing color
Look chic, ordered 7 cases, delivered in 2 weeks, conveniently lie in the hand
Cover fire
As described
Perfect, looks great on the cell phone. I recommend the product and store.
Super qualité
Come faster smartphone. Quality good, stinks notably
Everything came exactly in time,I chose the wrong color when I bought it, and the store immediately replaced lavender grey for me. I really like this phone case., packed perfectly!
3 weeks to Bulgaria. The silicone is harder than expected. And the quality and work is not quite excellent.
It's a great place to stay. I got the two infamous coloriv so I'm just taking the windows of nyogo. It was three days before.
best quality highly recommended