Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very neat product, definitely worth the price and the delivery time, I expected no less. I love the matte green color!
Good Rubber Non-slip grip in the hand
Angular. Let's see how it will be on the phone.
Wine with some manufacturing flaws but the quality is good.
A good cover, for this money is super. Sits perfectly.
Very gentle, soft, including on the inside. The color is rather slightly more pale, but it's not even a very negative. I came earlier than the phone, so there is no way to check the connectors, but apparently everything is OK.
The cover to the touch is extremely pleasant. As it sits there is no way to check-the device itself is delayed
Everything is super, the quality is excellent!
Perfect as the one in the picture
Goods received. But my mistake did not order Tol light. The dispute opened and immediately closed. Thank you for shipping.
The case is great!!! The most fashionable!!!
Top quality
The fifth case order from this store. Quality and price is always better than can be. Thank you very much.
Perfect, the inside case is padded,as like the picture.Protect the phone and camera well.I will order the other color more.
Good quality case I recommend
The cover is normal. there is nothing to try on. Ordered a phone, but disappeared on the way. Someone will have to give. Seller Thank you!
perfect
Chokhlom zadoveneniy, all virizi podvadayut, delivery to volinska region 25 dnev.
Compliant with the announcement no surprise, not premium quality but troubleshoots
10 out of 10.
Very nice cover, also thank you for the little key chain gift :)
Perfect fitting and love the texture of this cover. will definitely order more from this store.
Preporchvam
Size fit you. Left bottom hole month uses Nickle etc.