Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fine case but easily gets dirty
Impeccable
Pluses: Beautiful color, sits tightly, tactile pleasant, non-slippery Cons: In the cutout place for the button you can see that on the edges of the phone does not tightly touch the cover, there will be a clog of everything... Conclusion: For its cover is not bad, but not for those who are looking for an ideal option:/
only for Redmi note 11 global. thanks
Very nice case. Inside velvet.
The parcel came quickly. A cover of good quality. For Poco F3 came up perfectly.
Todo arrived in a timely manner. The case feels QUALITY, good or bad.
I waited sooo much I forgot about them, but it wasn't something urgent so I didn't care.. the cover are really well made and fit perfectly on my phone!!
Colors do not match from the ones presented in the photo, and the quality is good, the holes match
Very cool case I really liked straight.Protect the photo well. As in the photos
I went quickly, the cover is comfortable, it's nice to hold in my hand, all the holes correspond.
Delivery is exactly a month in Ekaterinburg. on some cutouts of uneven, it looks inaccurate, but it's only if you look at it. Fingerprints remain. The color is blue, when ordering, I thought it would be more purple.
Did not like the color of the cover
Nice case.For this money-top, Pleasant color, soft. Provides good protection. It came in 18 days
بوشيتا زوينة ملسة in intensity me BGA اشريها نصحو BHE 16 day وصلاتني
The cover badly protects the edges of the Poco F3. K Paradise screen in one level with the edges of the cover
Case come in Moscow region for 17 days. Good, but it would be better if bumpers were raised.
Good case. Went so long that I thought that was carried on foot. Otherwise no complaints
The cover is cool, everything is fine
Order came for 19 days from China to RF. Belgorod Tight, not leave fingerprints
Very responsive and helpful store. I did not receive the item on time due to shipping issues, but the seller helped and guided me correctly. The case cover is accurate and looks high quality.
You can see the Burr, in general, I could guess that for this price they do not handle the cover
On the phone came up perfectly, there is no foreign smell. Overall convenient
top
OK