Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
best quality highly recommended
Came to Moscow for two weeks, the Redmi 10s fits perfectly attuned
Exactly as in the description, a very nice color and very good material, it was perfect for my cell model, without any complaints
Cover fire! Soft comfort, sat super. Screen protected. Shipping NP cues 3 weeks. Seller and recommend items.
Very good.
Got everything right, only took ship because I wanted the Really 9i and had not available needed wait get
Cool cover! The color is identical to the declared one. It was very fast. Seller recommend.
To see in time but does not seem very qualitative. Good given the price I will still say that I am satisfied with the product!
All came up, delivery to St. Petersburg month
Normal cover. 10 days before Volgograd!
The cover is in excellent condition, but the colors do not correspond to the promised. And so everything is fine
Viskas outlets.
It fits well, it's a tough thing.
A little thick
I bought my wife, I'm happy as an elephant). The cover is really qualitatively made. To the touch is very pleasant. Take it safely. All good!
Fits perfectly on the Xiaomi 9t
looks like this, after 1 month. cant even wash :(
Uncle Velie zamovlennya Nadiyad schvidko
Very pretty the case, embed perfectly without any detail. It meets expectations, highly recommended.
Norms.
The cover perfectly sat on Xiaomi12 Lite. The parcel had to be received in some village because of the potion at the Post Office
fine case but easily gets dirty
Impeccable
Pluses: Beautiful color, sits tightly, tactile pleasant, non-slippery Cons: In the cutout place for the button you can see that on the edges of the phone does not tightly touch the cover, there will be a clog of everything... Conclusion: For its cover is not bad, but not for those who are looking for an ideal option:/
only for Redmi note 11 global. thanks