Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, as seen in the photo. Flexible and very nice. The color is very elegant.
I took a green color. Soft matte plastic, pleasant to the touch. Looks good, even a little solid. Holes all in their places, Review of cameras, audibility of speakers, the IR sensor does not interfere. Also liked that everything sits tightly, without sagging, but not small. The store service liked-no complications. Sent almost immediately, got less than a month.
It very nice on tuch! Fits perfect!
I loved the cover, perfect for my smartphone
Homel for days 40, great cover
Chachol is not Samai lepshai yakaszi. Xiaoji Menei shchylinen, chum chachol iduza samplecklecz. At the mass of dze razmyashchaetz adtulina for the admin of the finger gum velmy thin and looked useless. Magchim, Vart pashukatz chachol lepey. The cover is not the best quality. It sits less tightly than the case that comes with the kit. In the place where the fingerprint hole is located, the rubber is very thin and looks unreliable. Might be worth looking for a better case.
Slightly thicker than complete. Usual silicone, but matte, cutout for the fingerprint scanner is.
The goods came quickly without damage, corresponds to the description. Thank you to the store, I recommend!
Great case. A little thick, compared to the previous ones. But looks good, cameras are well protected
The cover looks very good, but still not tested, because not arrived smartphone Xiaomi MI 12 purchased on the same date by another store. The office of our country is a denial.
Super cover.
Satisfied
It took a bit but everything perfect Canary Islands
Product description identical to fits perfectly fine, board
The case for little X3 mobile phone has fit well and looks good. The order took a week to arrive.
Great for Xiaomi 11 T. Just came with a little defect. But it is little noticeable so Trivia
Excellent sat, all holes match, fast delivery to RB
Nice cover for Xiaomi 11Mi lite 5g
To the Moscow region just over two weeks, the quality is good, the phone sits tightly.
Excellent covers. Everybody came up.
The cover is excellent. Advise!
A good cover, smooth, pleasant to the touch. Delivery 10 days to Moscow.
A good cover, the camera protects, front also has protrusions on the thickness of the protective glass.
Case perfect. The Mi 11 got better native. Convenient. Not lyapa. All cutouts soditsya symmetrical. I am satisfied. Advise prodovtsa and goods.
A little did not fit under the flashlight, and so as a whole is excellent