Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description. The holes came up. I wanted, that would be where the charging would be a stub, as on the case in the kit.
I received the product in a time less than scheduled. One layer of lining.The product meets the needs, as well as having good elaboration and good feeling to the touch. Very compliant with this purchase.
Arrived on time perfect foremost, missing test with the phone, But apparently seems that combines foremost well, will review when testing, recommend this store fast and effective
Very quality nice
Fast delivery. excellent quality.
The product complies with the description, fast shipping and delivery, I recommend the store.
Nice case
Good case for 124₽. Recommend).
Beautiful cover as the description… Lack so test if fits in cell
The case perfectly took the buttons well work gently all recommend holes all smooth in this case phone thin gentle all advise store well sent immediately
Really luxury. Material is very nice. The phone safely in the bag! The wife happy! Recommend!
Nice case! Sits perfectly, inside a velvety layer, the shape is even and ideal. Advise
I really liked this case, it is light and have very good coverage. Highly recommend it, only that it took longer than expected to arrive.
A little small, got a stretch and the top edge of the adjacent
Product good, cost-effective
They're fine. All right
Very good arrived fast OBG
Very fast shipping. Good material.
A cool and comfortable cover, sat down like a cast to the Ryazan region for a month came.
Thank you short delivery
the cover fits perfectly, pleasant to the touch.I am really satisfied
Very quickly came the order to Belarus-a little more than 2 weeks. Put it right in the box. the quality is good.
Excellent!
Before for 36 days, case smooth, feel good, store recommend
Perfect as described and it was shipped with my other orders at the same time. Bravo!