Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good furniture product surprised me. Very satisfied highly recommend
Normal. I took it because of the color. So he could look in the eye. The photo shows that he will remember. I hope it's solved.
Super cheholchik, very much))) Thank you so much,'ll more order!!!
Perfect
That's what I was looking for.
Sat flat, the film does not hurt
Cases on the go before the phone, I'm waiting for the phone as will come to complement the review. On the quality of the cover norms.
Pleasant to the touch, for such a price is the most
Case arrived quickly went perfectly, color very much. Scratches, stains or no defects. Recommend
I still could not appreciate it, because I ordered a cover with a phone and one case came, somehow so
Ordinary cover for ordinary money
Lovely case
All right
Bought 3 capes and are high quality products! Made of silicone, with coloring uniform and, apparently, good resistance to falls. Rebound still cameras lenses are not "skipped" regarding Hood, what makes the appearance of breaks and scratches.
great product! very nice colour
Great case.
Case come quickly, the phone is still going, try not to that, fast shipping store recommend.
Arrived right! And the hood is beautiful!
The color is very beautiful, like the texture cover also, also cover the front screen.
Slippery a little in the hands, and in general everything is as stated. Went about a month
Design covers for straight edge. Looks good, protect the full, holes fit perfectly, phone Poco X4 pro. The only thing that we would the phone sat more tightly, side panels.
Got a cover, very good, inside the lining, Poco X4 pro came up perfectly. came quickly, I recommend
I went quickly, the cover is comfortable, it's nice to hold in my hand, all the holes correspond. Took on Poco X4 Pro
Very good, soft, not increases unit volume, was sought.
Super cover, not know who has fingerprints there on it, just, to wash your hands often) I use it for one month-all is pure, recommend. Delivery fast, seamless and prsta 2 weeks and pack in home.