Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item well received and quickly about 21 days, good quality and I recommend the store. .. 5/5
Order carefully. Ordered for 11s, but in me 11s 5G. Because of this does not fit.
Perfect, super fast shipping. The color is like that of the description.
Cool cover, very convenient to hold the phone. But the color is paler than in the photo. Came quickly, a week before Mo. Thank you store. I'll order other colors
Congratulations Cape very good very fast delivery thank you
I order for the readmi note 11 pro China Version.Very nice colors. It fits well. very nice texture
The case arrived exactly as in the advertising image, it feels very light and soft in the hands, apart from the fact that it protects my cameras, and when it was shipped to my address after the stipulated delivery date, but the important thing was that it arrived and It fit my cell phone perfectly, covering its cameras very well!
The cover sat tightly, pleasant to the touch, the color coincides with the declared. Went a month in a combined parcel
Good
Bumper of good quality, approached. But! You can see in the photo uneven. I hope that it is equal
Perfect. The color is very accurate to the one in the photo. The size too.
In general, not bad, but in the area of the button is bad) in the photo you can see. Case for X3 Pro
Excellent product quality, like, recommend the store and the store, congratulations.
Good material and mostly gamulated inside.
took a while. but it was satisfactory. one thing is that it fits better on the note 11s because of the camera bump. regular note 11 will be left with a little space there. but it's not that disturbing. thanks store
Fast shipping. On the outside, not much noticeable scratches... I'm not critical, but in the light is strongly noticeable. Matte cover, inside additional coating
Cool matte cover. Remained to buy a smartphone.
Perfect. It fits correctly on the phone. It's rigid, and it has excellent grip. 100% recommended. Protect well.
Cover cool quality good all advise
Quality
Perfect for xiomi Redmi 11note perfect part of the camera to protect it, ALL the out holes correspond well very satisfied with my purchase
Dugé garniy kolir I chohol, On Redmi Note 11 pro global city)
A good cover, approached perfectly, the description corresponds, delivered in 3 weeks.
For the price of 100₽ cases it is tolerable. Have small flaws in obloe on the holes. Pleasing to the touch. Sit very tight, to take off, we must make an effort. General can and should be taken.
Everything came up. The color is beautiful. Surface outer is a little slippery, inside is soft
The clipboard looks excellent quality thanks to the store
Bad packaging, the cover came a little curve. At the beginning I was upset I wanted to open a dispute, and then decided to warm it up with a hair dryer and about the miracle the cover took the right form.
Special.
The product is satisfied, the cover sat perfectly. The cover went just over a month. Recommend!
Quality is excellent and the color is not the same! Would like the photo and came to light! Eh
Great case. Pleasant to the touch. The glass does not raise.
arrived quickly quite
excellent quality ....product and store are very recommended....thanks
Good fit. Sent fast, no tracking.
Arrived early, very good product, thank you honesty store!!!
The shipping is much good quality on the product thanks to selling for corectnoto ratio 100%
The parcel was a month, packed well! She had no damage, but the case is damaged (scrapes, scratches), not satisfied!
the case sat like a glove, texture inside is very nice, as for me, it's good,the parcel arrived in 3 weeks with other parcels, many thanks for the quality and for the fast delivery
Despite the paid delivery. For a very long time there was a parcel.
A cover with a jamb is small, but not critical. Will go
This came as the ad.
Very fast delivery, everything is super!
amazing product
The cover perfectly approached. The color corresponds to what is presented on the page.
It's okay.
The Covers does the job. Quality is good. Color as the image. It took 11 days. Come well.
Great quality product. Arrived super fast
Ordered 16/5, received 1/6. Item came in good condition and bubble wrapped. Model was correct and it fits well. Colour is dull grey, not anywhere near lavender.
The cover came very quickly. Good quality, fit in size on Redmi note 11. I liked it very much. Thank you
US loved my hood beautiful, beautiful and the material is great and arrived very fast
The case came quickly thanks to the store for the fast shipment we will order more
High quality silicone case, medium hardness, corners reinforced. Non-slip, matte, pleasant to the touch, glued inside velvet layer, all of feng shui. Black, blue and green colors look noble and expensive, and not like the cheap. Other colors have not seen live. Definitely recommend to buy!
I bought more for 130R, paid on February 13, the message that you can pick up from the Mail on March 17. Sits tight, compare with hundreds of cases that were, and there is no ideal feeling that missed with the microns. But for such a price and in the light of new will go, the more fully protected the camera, in comparison with another case.
Excellent quality product equal to the photo very happy with the product shipping only ten days to reach my country
Cekhol went to the Pskov region for almost two months. Seller chose the cheapest shipping. And in general, the goods correspond to the description, approached as a glove. Soft, pleasant to the touch.
Everything very exact as I asked is very good and the quality is good
Product received as described in publication sales. Thank you!
A very nice case fits perfectly to the mobile as it is in the description very happy the color is very nice
good product , fast shipping from the store
Ordered 06.05.22 received 25.05.22. Thrown directly in your inbox. All the case cool
I like it. It fits nice, looks nice and feels good in hand. Would recommend
The goods arrived in good condition no damage. The cover perfectly approached, I recommend the store
On Redmi Note 11 all holes match. The quality is good, the camera unit is closed, the front is a small side, you can put the display down.
Cover and beautiful and as said in the description was uptight in Mobile, arrived in 15 calendar days.
Order received.
The cover is excellent, went to the phone. To Smolensk delivery 5 weeks. Seller recommend! They did not communicate with the store.
I order for redmi note 11 Global and xiaomi 12 phone case.Good fit with the phone and the button pad, the touch is soft, it seems of good quality, time will tell
Nice case. All the holes matched perfectly. I sat down perfectly. Color beautiful everything was pleasant. Thank you! I'm happy with the purchase.
The newsletter was almost a month. The cover is very satisfied. The color matches the photo. The quality is very good.There is a layer of flannel inside the phone case.I'm happy with the phone case. Recommend
Super recommended pretty and soft❤️ It is just what I did not expect,An excellent case, fits perfectly on the redmi note 11
Beautiful phone case, all holes fit well, fast delivery, I recommend it! The color is dark black, Looks premium and durable.
Seller recommend. Mail Russia as always perform
The cover is good. But very long delivery. Ordered in March came only in the middle of June.
The cover arrived today, good quality. There was a delay in posting but input was fast.
Super cute arrive super fast to Peruvian. As is indicated
Is beautiful as pictured Super recommend arrived very fast
Great quality for cheap, good rectangulars and smooth angles.
Beautiful color. Nice case. Protects norms.
Fast arrived. The quality is excellent. comfortable in hand
Thank you very much and God quality exquisite
excelente
Good quality, tough, color as well indicates, arrived in 2 weeks
The product corresponds to the description! Very good, parcel came as quickly as possible.Sincerely recommend
Goods very happy! Live as the photo!! Delivery fast enough! Parcel Arrived without damage, well packed!
Shipping fast. 17.05 paid and 02.06 received the city of Novosibirsk. Quality is super.
Cover On Redmi Note 11 Global sat perfectly, pleasant to the touch, the quality corresponds to the declared. Delivery to 1 month.
arrived on time
well received thank you
Quality is bad, I do not recommend!
Super we order not for the first time, a good cover, quality class
I liked the color very much, exactly. Recommended.
The cover is good, it protects the camera, there is a lining inside, made of some kind of dense material,fast shipping.Very satisfied with this purchase
Top clearer as pictured
Great