Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is excellent and the color is not the same! Would like the photo and came to light! Eh
Great case. Pleasant to the touch. The glass does not raise.
arrived quickly quite
excellent quality ....product and store are very recommended....thanks
Good fit. Sent fast, no tracking.
Arrived early, very good product, thank you honesty store!!!
The shipping is much good quality on the product thanks to selling for corectnoto ratio 100%
The parcel was a month, packed well! She had no damage, but the case is damaged (scrapes, scratches), not satisfied!
the case sat like a glove, texture inside is very nice, as for me, it's good,the parcel arrived in 3 weeks with other parcels, many thanks for the quality and for the fast delivery
Despite the paid delivery. For a very long time there was a parcel.
A cover with a jamb is small, but not critical. Will go
This came as the ad.
Very fast delivery, everything is super!
amazing product
The cover perfectly approached. The color corresponds to what is presented on the page.
It's okay.
The Covers does the job. Quality is good. Color as the image. It took 11 days. Come well.
Great quality product. Arrived super fast
Ordered 16/5, received 1/6. Item came in good condition and bubble wrapped. Model was correct and it fits well. Colour is dull grey, not anywhere near lavender.
The cover came very quickly. Good quality, fit in size on Redmi note 11. I liked it very much. Thank you
US loved my hood beautiful, beautiful and the material is great and arrived very fast
The case came quickly thanks to the store for the fast shipment we will order more
High quality silicone case, medium hardness, corners reinforced. Non-slip, matte, pleasant to the touch, glued inside velvet layer, all of feng shui. Black, blue and green colors look noble and expensive, and not like the cheap. Other colors have not seen live. Definitely recommend to buy!
I bought more for 130R, paid on February 13, the message that you can pick up from the Mail on March 17. Sits tight, compare with hundreds of cases that were, and there is no ideal feeling that missed with the microns. But for such a price and in the light of new will go, the more fully protected the camera, in comparison with another case.
Excellent quality product equal to the photo very happy with the product shipping only ten days to reach my country