Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bumper of good quality, approached. But! You can see in the photo uneven. I hope that it is equal
Perfect. The color is very accurate to the one in the photo. The size too.
In general, not bad, but in the area of the button is bad) in the photo you can see. Case for X3 Pro
Excellent product quality, like, recommend the store and the store, congratulations.
Good material and mostly gamulated inside.
took a while. but it was satisfactory. one thing is that it fits better on the note 11s because of the camera bump. regular note 11 will be left with a little space there. but it's not that disturbing. thanks store
Fast shipping. On the outside, not much noticeable scratches... I'm not critical, but in the light is strongly noticeable. Matte cover, inside additional coating
Cool matte cover. Remained to buy a smartphone.
Perfect. It fits correctly on the phone. It's rigid, and it has excellent grip. 100% recommended. Protect well.
Cover cool quality good all advise
Quality
Perfect for xiomi Redmi 11note perfect part of the camera to protect it, ALL the out holes correspond well very satisfied with my purchase
Dugé garniy kolir I chohol, On Redmi Note 11 pro global city)
A good cover, approached perfectly, the description corresponds, delivered in 3 weeks.
For the price of 100₽ cases it is tolerable. Have small flaws in obloe on the holes. Pleasing to the touch. Sit very tight, to take off, we must make an effort. General can and should be taken.
Everything came up. The color is beautiful. Surface outer is a little slippery, inside is soft
The clipboard looks excellent quality thanks to the store
Bad packaging, the cover came a little curve. At the beginning I was upset I wanted to open a dispute, and then decided to warm it up with a hair dryer and about the miracle the cover took the right form.
Special.
The product is satisfied, the cover sat perfectly. The cover went just over a month. Recommend!
Quality is excellent and the color is not the same! Would like the photo and came to light! Eh
Great case. Pleasant to the touch. The glass does not raise.
arrived quickly quite
excellent quality ....product and store are very recommended....thanks
Good fit. Sent fast, no tracking.