Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Do as case I did not like the typical grandma case…. Especially horrible looks it with cameras
Well, just went for a long time. with no contact. orisaniyu matches.
Order description. Shipped quickly. Delivered quickly!!! Buy happy!!! Seller recommend!!!
For every new body I order this case quality at altitude only goes for a long time
Super!
Good cover, a little thicker than expected
Very well arrived before expected
cool
OK.
The cover came perfectly. Quality is good. It's been a long time.
Super # case
The cover is excellent! All technological holes are clearly the same. I will order for Poco x3nfc the same... I liked it very much, I recommend the product and the store. The side is good, the display with pasted glass closes, above about 0.7mm. I recommend it does not look cheap!!!!
Convenient and quick. Good product Merçi
Cool cover!!! I sat down as it should.
Great cover. Perfectly dressed. You can buy. Shipping for over a month.
Everything is super, thanks to the store, it came quickly to Omsk.
Thank you for the good and quality product. Parcel arrived in Israel for 2 weeks.
It's like it's not his. Cutouts under the camera are somehow not symmetrical with the cameras themselves (well visible on 2 photos). The delivery is certainly fast, but the assimetry runs
A cover of good quality. Sits clearly. Externally very much
By price offers a very good protection. Further feels premium to the touch. By model style skin has excellent GRIP. And is nicely to the cellular.
Order from Cdmx, Mexico! It's super good and the material is good at cost! It took 3 weeks to arrive but it was worth it.
Pleasant cover, looks not cheap. Makes an already large phone, quite a shovel))
Thanks!
A good bumper, the shape holds, moderately rigid. All holes match, the skin pattern itself and stitching imitation. Protection from glass to the edge of the bumper 1,2-1,5mm, the camera unit is closed reliably, the holes are exactly under the cameras, the eyes do not overlap-a decent protection protection protection Sending immediately, delivery fast, recommend!
The description says that leather, really plastic