Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
La qualité est mauvaise, les boutons latéraux sont défectueux du tout, si le coup vient là, rien ne va aider
Great product, arrived within!
Tout parfait
Comme sur la photo
All OK
Belle qualité 10/10
Très agréable et léger .. Je recommande
Exactement ce que je cherchais
Le produit est bon et remplit sa fonction
Je n'ai pas aimé couvrir trop large et avec peu de fermeté
Good
The cover does not match the photo! Thanks for the thing I did not buy.
Price quality is consistent. Some holes are gently say not very neat, but what to want for 160 rubles. The cover itself sat down, but in comparison with the original from the kit is not so tight, although it seems to be holding well. Smart in it became even more, despite the fact that it is not small. The power/print button is pressed, but tactile at times is better on the original silicone case, here, as it is again not neatly done, but in general there are no problems problems problems But probably, I would overpay 200 rubles a month took something better than this product. For the first time will go. In general, the view is not bad. Cameras are covered better than on the original case from the box.
Everything is fine thanks
Bon produit pour le prix et de bonne qualité
Parfait
The picture is painted with another case
Résistant à la décoloration et s'adapte parfaitement au téléphone.
Slightly larger than the telephone.
Bon produit
Excellent cover, good material, nice eye and touch.
Très agréable, seulement il a dit lilas et il est un peu bleu, mais en général de très bonne qualité
Excellente qualité. Trop rapide
Bon reçu de ma commande
The product corresponds to the description, thanks to the store.