Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came to Krasnodar region quickly, less than 2 weeks, ordered together with glasses, put everything in one package, the store respect, I recommend!
Not perfect for phone
All is OK. Fast shipping
Everything came up, the whole glass came
Great glass. It came perfectly. You can roll it if you did not get it from the first time.
Good resolution but doesn't glue very well.
Recommend
Stay Perfect and the shipment arrived very fast, recommend all ways to shop. Many thanks
It arrived in good condition with the styrofoam protection in which it was sent and very quickly in less time than I expected.
Good packaging.
Less than two weeks in the capital 29 region with 5post. Buy in stock, to lay down rules, on the edge of the glass black rim, wipes included, packaging box foam.
Very bad it breaks only after a week
All sent very fast, less than 2 weeks before the Moscow region. Quality good, check the size can not the phone itself seems more to come soon)
Everything came perfectly packed perfectly
Shipping fast. The quality is excellent.
Product same as advertised, arrived full em Styrofoam. housing Arrived before 30 days
OK
The case looks nice. I cannot test it as my phone did not arrive but the quality seems ok. For the price,it is worth buying
Difficult to install in spite of all
They arrived very well packed, no damage, I had already bought them previously and they work very well. So I recommend them.
ok
Order came quickly all tracked packed well delivered all whole ordered 2 glasses themselves glasses ordinary came well recommend both the store and the goods
Got everything right and well protected
Quickly enough reached the current times-a month, the quality is standard, for their money will. I paste, I will complement the review.
All OK