Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
arrivée en bon état, bien emballée et avant le délai, très beau et simple j'aime beaucoup et j'en commanderai encore.. j'ai juste voulu essayer et je suis satisfaite je recommande
Like in the picture and it came very fast
L'apparence de la montre est exactement comme sur la photo. Malheureusement, ils ne montrent pas le bon moment, le mariage. Le vendeur a remboursé l'argent, donc je ne baisse pas la note.
Le produit est livré rapidement et il a l'air super
this is honestly the best watch I ever bought. I didnt expect to love it so much but I loved it so much that I bought 2 more. the shape and strap is just perfect for my wrists
Ils ne ME l'ont jamais livré
As stated thank you very much for your loyalty
Como la descripción de la imagen muy bien funciona
Really long shipping, almost three months, but probably post mistake. So watches are really nice, looks luxuriously, I am happy with this purchase.
Super montres soignées, élégantes.
Ça valait le coup d'attendre, bon produit j'aime bien
Très belle qualité et de bonnes performances, adoré
merci beaucoup
Ordered for 3 rubles, I thought it would be more, but also so not bad, for its price the most it was, there was a parcel for quite a long time, from mid December December
Très beau
très bel article, bon rapport qualité/prix... merci !
Sat et narukvica izgledaju extra pogotovo iz razloga jer je me suis fait lépša polovina zadovoljna. Sve pohvale.pozdrav iz Srbije.
The clock went oooochen for a long time, but came and it pleases.
It's not time. And honestly, in the photo they have a more beautiful look, but in the living is not very. But pretty.
J'ai duré longtemps, cela me semblait très long, mais je vois que ça en valait la peine, l'emballage est normal, très satisfait de la qualité, je ne m'attendais pas,..., Merci à tous ceux qui arrivent!!!,...,
Excellent produit, fini fin avec revêtement de Luxe, arrivé plus tôt que prévu, merci x bonne attention.
It's nice, the color is what I'm not excited about, thanks to the store.
Bonne montre, ça a duré longtemps.
Super. True bracelet watches for rose gold
Malheureusement, la montre ne fonctionnait pas. j’en suis triste car très jolie