Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelente
Super!
The cover ordered in color pink gold. The quality is good, there is an unpleasant smell, but it will fade, of course. But the color is not quite the same, pure pink metallic. Unfortunately, to find a cover with a side of the same color as on the phone itself, until it turned out (it is pink gold), in this case, the camera cap looks looks looks
10 days to Italy. Looks good for the money.
Looks great!
One of the best cases. It looks beautiful. In the hands to hold nice.
The S21 is suitable, but the buttons are pressed with difficulty. With this on the case stains that are not washed.
love the case
Case come quickly. Fit the description. Recommend
Super fast shipping and delivery (13 days to reach my home address). Perfect fit and very nice finish, product and store recommended
Excellent quality, I arrive in less than 2 weeks.
Very nice phone case and received the item in less than two weeks. Thank you.
Not a bad case but I wish the camera covering was a bit higher up. Very easy to accidentally touch the camera.
Cell stamp for thank you
The cover is cool!!! thank you!!!
It is perfect
The cover is excellent, the color is not as juicy as in the photo, I even thought at first that I was put the wrong color. On the phone sat like a poured, all the slots perfectly match, the cameras are perfectly protected by the protruding bumper. Delivery is long, but quickly and did not promise. The quality is excellent, I recommend to buy.
For a very long time I went, I already had time to open a dispute, eventually put it in the mailbox. On the phone S21 perfectly approached the cover, beautiful, the phone itself is black, and the case is transparent with silver edging
Fire cover super! Come quickly! The store sent the color that I wanted, because initially I was wrong with the color, thanks for your work done!)))
Stunning shell, leaves no past dust between it and the phone, plus purple she is really suitable to my galaxy s21 +. I it recommends and store also for its fast shipping and neat, thanks.
Excellent!!
Není špatný, but for fotce it vypadá líp než mám já v ruce. After obvodu them vidět prolis.