Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Aesthetically it looks very elegant, it looks excellent. It's not entirely rigid but enough to take a blow (or that is but). By design I certainly recommend it.
The cover is super!!! I'll order another color. Fast Delivery
fits good and came fast
Perfect and bu na quality
The other without any modification! 6/15 to attack the ゅうして とどい in 6/24! Hon and want おなじ like addicted and without grasping Mon could also scratch-resistant and nice かんじ!
All fit. Delivered quickly in the team parcel
All ok
Great case. I will order 2 more such different colors! Generally high. Recommend
Prettier than the photo has taken a long time to arrive but very satisfied
It's not as transparent as you can see in the photo but it meets the function of protecting the cell phone
Fits well and makes a crap looking phone look 100% better
Neat and pleasure
The product is excellent, the finish is perfect and the quality of manufacture is irreproachable I am very satisfied with this purchase, thank you☺️
Good quality!
Exact fit for s21 + as seen in the photos is the model
fast delivery good product satisfied
On S21 sat perfectly. Black edges make the back cover more solid, but if you look at the screen, these black edges visually slightly expand the frame. Still excellent, and delivery fast, days 10.
Good quality
Very good quality product and good looking, recommended
The cover approached perfectly. The surface is smooth, but gripping. Easily slides into your pocket, but holds well in your hands.
I order the second one. it sits perfectly.
Quality Super... fit and recommend
nice fit
the case is fine, I'm wearing it now on my s21
Excellent, quite thick and durable cover. I really like what it looks like on the phone.