Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second one. Saved the life of the phone twice. reliable cover.
The product is in very good condition and quality
The sending was quick and neat. The shell is perfect, I took it for the S20 FE and my phone inserted inside without any worries. The sensitivity for the touch is excellent, the keys are well placed as the USB plug for connection. I am really satisfied with this purchase for the moment.
Everything came in time and in one parcel, I really liked to see how it will be in the sock, thanks to the store
Corresponds to the description. Seller recommend
okay.
Nice
Very well packaged and I get there fast
Perfectly packed tightly or anything did not suffer
I order for my relatives already the fourth case from this store. The quality of the cover was pleasant to everyone. The cover is made very neatly. The upper and lower halves are connected by magnets very tightly, exactly according to the model of the phone. Halves of the cover magnets hold very well, when falling, halves do not disconnect, the cover does not open and the phone is in full safety and protection. Checked. Both halves of the cover come closed with a factory protective film, both from the outside and from the inside. The seller and the cover recommend!
product shipped in timely fashion, no damages, exactly as ordered. Thank you.
Delivery to the Moscow region 3 weeks. Cover of excellent quality. Packed in foam box. I recommend to buy.
Compliant product, very good store
Never received it but I got a refund
super
The cover is excellent but I was surprised that it does not cover the rear camera should be asked for protector also
Product conforms to the description. I recommend.
Good product Let see C resistance and good!
great phone case. responsive to touch and made from aluminum not plastic like the other ones
BIEN
The product arrived very quickly. I'm happy.
The cover is super! Exceeded expectations! Recommend!
Corresponds to the description, as for me as it is very thick, material looks good though and plastic, CAMERA is not protected, a cut-out for them
S9 + in the bag is perfect, cover glass so it is best not to drop, not waterproof slots, strong magnets but before the fall, in the fall of the case will be revealed. Внутриннюю part windshield does not in any way вытерайте micro scratches instantly appear so that only blow off the dust. The outer part of glass wipe easily. The phone better vklyucht function increased sensitivity. And if you honestly that feeling that you hold crystal, in the usual case body may швырнуть but this only clean and tenderness))))
Arrived in perfect condition, yet not assembled logo mount back with best comments