Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered the case in yellow and the tone is much clearer than in the supplier's image.
Product arrived fast in Brazil. Like description store. Was on my S10.
I loved it, the color is the same as the publishing. The shackle turn smoothly, the circle is metal, allowing you to place it in the brackets for auto magnetic. Wedge perfect with the telephone.
It looks perfect and the material is very soft
Very good material, I recommend, I arrive Well packaged meets all this beautiful
This is my first time buying from this app and the truth is impressed, I arrive before the estimated delivery time. Regarding the product I love is equal to the photo, good material and I love that it brings lining on the inside as it protects the team more.
Cool cover!! Waited about 3 weeks.
The case is excellent, in Minsk delivery 3 weeks
I liked it, the material is good and the price is very cheap, compared to buying it in my city. She's prettier than I thought.
took along time to shipped I didn't asked for combined shipping it took 2 months to arrive
Fits perfectly. And Super attitude.
Product according to the description, received in 12 days.
The case itself is of a good quality, the internal fibre is glued properly. It seems to be a bit too tight though, and thus doesn't fit perfectly; one of the cameras is slightly overlapped (doesn't affect the photos taken). The ring feels a bit loose but works as destined. I can't really complain for this price. Would recommend!
looks great but unfortunately it doesn't protect the sides of the screen
A good tight cover, sustained the inspection with a cat!
Super beautiful and durable cover. Shipping was done fast
didn't receive a strap, but the case is great!
Ordered a cover. I came earlier than mentioned in the description. Very good quality. Stylish color. Strong Magnet, very convenient in auto. We recommend unequivocally
All as described and the product is very good workmanship!
very beautiful and quality case. Got one for galaxy S20 fe in cyan. came super fast. ring holder is sturdy and well attatched, spins around how ever you need.
Exactly as in the description, it came in less than 2 weeks
Color is a little more off as pastel color but quality price is excellent
It doesn't fit very well with the cell phone and it looks weird. It's the right model the previous ones I asked for were perfect.
Beautiful cover, pleasant to the touch, color as in the picture, perfectly sat on the Samsung s20fe
Really nice shell as in the picture