Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery month, packed soundly, about use additional Will Do feedback later
The truth is, I 've only tried it once but as a first impression I can say I like me pretty much, I felt like I was getting sick of eyelashes and left them separate but not for that without volume on the contrary! Besides the packaging is very beautiful comes in your well-sealed box and the complete order I made arrived at 19 days south of chile.
Fast shipping. Took more because the postal strike, still were 16 business days. The product is beautiful, beautiful packaging TB. Like the effect of mascara. Finally, super satisfied.
Excellent mascara, it's waterproof, I had already bought mask before in this store and they're great, the packaging is beautiful, I recommend to 100% this store, their products have nothing to envy recognized brands, plus their prices are great, thanks to the store for the gift.
Beautiful box. Immediately want to give such to someone. Simple Micellar did not wash off. Guaranteed does not flow. Washed off by checkers. Hahaha. My face doesn't get dirty. But this is not a minus, just a feature. I remembered the forgotten feeling of using carcases with fibers. About the mascara itself-ideal for lovers of "Spider Legs". Colors the eyelashes well. I did not notice the volume-just a good waterproof mascara.
I ordered it for the first time because I heard good reviews from som beauty channel on YouTube. Can’t wait to try it
Good mascara. In beautiful packaging. Пережила-30, shopping, and Masonic mode. I did not crumble and did not flow. Definitely take
Mascara is good, easy to wash off micellar water, when washing with water, it rolls into lumps and does not smear all over the face. Very well lengthens, but without volume. The brush is comfortable, but sometimes it glue the eyelashes, so I go on top of my own. It was 1.5 months, the box was slightly crumpled.
I ordered mascara for the first time and was pleasantly surprised. Well separates the eyelashes, slightly lengthen, quite persistent lasted all day with a bang. Packing is a separate admiration, looks very beautiful.)
Delivery is not very satisfied but the main thing is cool mascara itself, I order the second time this mascara became my favorite, only this mascara and I use, now for a long time there is enough warranty of up to 2023. City 04 months. Many thanks to the manufacturer for a good product, the store is grateful for the reliable delivery is packed well but one каробочька with mascara still crumpled.
Посылка шла до Москвы 1,5 месяца.Упакована хорошо,косметика супер,качественно,красиво,дорого,подарить не стыдно.Продавец молодец,хороший 10 баллов ему. Продавца рекомендую!!!
Mascara came, it was packed well, the mascara itself looks very worthy! A beautiful bottle, in a beautiful box, it's nice to open and hold in your hand! You can take it for a gift! I'm sorry, I'm not the owner of long three-dimensional eyelashes from nature, so I do not expect from the mascara of miracles, but she does her job. The color is bright, black, without lumps, there is no strong smell. About Allergies I can not say, I painted a couple more times everything, but so far I like everything! Thank you! I ordered another eyebrow pencil, I also liked it! Product and store recommend! Thank you!
I ordered November 11, it came after 2 months, until I used it. Later I will add a review. Packing fire, can as a gift
Mascara is awesome! Very beautiful box, the tube itself, too. This is not a shame to give. especially the quality is excellent. I'm allergic, nothing was combed. Mascara is waterproof, it does not fall asleep. at the same time, you can wash with water if desired, but it's easier of course by means. Молниеносная delivery in 8 days!!!! To Arkhangelsk. I came to SDEC. Girls, grab until it's over))
Delivery to Moscow 2 weeks TC cdek to the point of issue. Packed perfectly, everything came whole. In fact, I have not tried it yet, but as a given firm I do not doubt it is excellent. To the store Thank you very much!
Design and packaging are Royal, the quality is excellent. For a long time I have been using Chinese ink and I have not found it better yet.
I ordered 11.11.2021, came 08.01.2022. Ulan-Ude. Before that I bought 3D, excellent mascara. I decided to try several different ones.
It's taken me long enough to get here but all right
Very good product, my lashes were nicely separated and super long, I am very happy with the product.
Beautiful packaging) but, in my opinion, very liquid mascara. I expected more. All individually.
I recommend very good
Externally, the carcasses are very beautifully executed, you can for a gift, if the packing does not crumple. Packing without protective layer. I bought this carcass, but with another brush. I liked the use. Shelf life up to 2023 years, after the opening date of 12 months. The volume is 7 ml.
Professional packaging, wow quality, fast shipping, thank you very much
Everything is fine, as always quality, packing, 5 +! Thank you very much, you continue to please with quality goods)))
Product exactly as in photos, looks very good, an elegant design and a very careful packaging. I haven't tried it yet.