Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packing chic. The gift is very cool. It remains only to understand how mascara dyes and whether there are allergies.
Cheers) all received, the store quickly sent but the problem was with customs on this went mascara 4 months, the seller had to send several times, until the last did not open a dispute dispute The seller is very friendly and decent. The mascara itself is very cool, does not crumble, there are no black circles under the eyes, no allergies. I order from this seller for more than 2 years and will continue to order. No expensive mascara can be compared) Thank you very much for the goods and your loyalty, for more buyers!
Delivery 3 weeks. No tracking. Very beautiful packaging and tuba mascara, the smell is pleasant.
The truth that is very happy with the presentation, all well wrapped.
To Tula for a month and 3 weeks. There was no tracking in Russia. The mascara itself has not yet opened, I will add later.
Perfect. I write this assessment after I 've used it. The brush is very comfortable and reaches the lashes closest to the ends of the eye. No appeal.
Very nice now I have to try
Неплохая тушь , получше многих тут на Али . Если " подружиться" с тушью, то можно получить хороший результат. Пользуюсь с завивалкой -щипцами для ресниц.Ресницы у меня, как и у многих наверное, с прозрачными кончиками. Реснички после нанесения туши в конечном результате остаются более мягкими -мне нравится, что не торчат жёсткими палками. Да, и мне бы хотелось, чтобы у кисточки были разделяющие ворсинки подлиннее. Спасибо.
I came to Mo quickly. Packed well. Until I tried it in fact
I haven't tried it yet, the format looks like high quality. It looks good.
Packing, premium, super! Got fast, sent through SDEC, had to spend 40 minutes to get, but everything is OK!) I did not try the goods, I'll try to add a review.
The packaging is beautiful! From the box to the mask packaging, I love them. As for the product I am very happy with the results, just put it a little bit to lengthen your lashes and look more, you have to put little to not make lumps. I highly recommend it, it increases the volume of the lashes as triple, I will buy again, I love the brand.
I liked the goods, though it took a long time. Mascara on the smell-does not smell, the shelf life is long, it paints well, although the limiter is very small and therefore a lot of mascara remains on the brush, but. Mascara is not smeared and does not crumble, washed with a normal foam. In general, I liked the mascara, I advise the store.
Beautifully. Super beautiful. Long delivery. With store not communicating. Still not tested.
Delivery via ukrmail, connected with another order. Corresponds to the description,, with the store did not communicate
The brasmatic came very quickly. For this to the store 5 stars. I didn't expect to get it first. But thank you so much. The quality of the brasmatics has not yet checked. But I will definitely try to add a comment. Tush came in a regular bag of bubbles into the zero, but it did not save the box. This time I ordered a carcass myself, this is not scary at the mint boxes the quality of the brassatic does not change. But if I ordered for a gift, I would be very upset. Because the packing is beautiful, but if there is a crumpled then you will not give... (and so everything is OK. Recommend for order. Only the seller needs to change the packaging of the goods. More carefully need packing. I did not communicate with the seller.
It takes me a month to get to the Canary Islands. I 've tried it and I love how it leaves the eyelashes
Mascara received, packaging chic, delivery by new mail to Ukraine in 18 days. Haven't tried yet, shelf life up to 2023/06/11.
Ink did not use, I will add a review later. Design at altitude. Looks expensive-rich. Sent the goods quickly. delivery by Express. Recommend.
looks nice, haven't try yet,,
Many thanks to the store for the quality rodukt of the seller I recommend that this seller will order more.
A month went to Moscow. With the fact that I immediately ordered a lot of cosmetics, it took a long time. The store divided the entire order into 2 parts and this part sent by sdecom, the courier brought it to the house. All came whole, no box is crumpled, although the seller just packed each goods in individual package, and then he put it all in the postal bag. On the eyelashes did not try, but from the hand it is washed off with water, although it does not spread, if you just put water on it. The seller is sociable and himself controls the delivery process. In general, I'm happy.
He came in three weeks to Spain Zaragoza store recommended to test the product and valorare coming soon.
Tush chic, like both packaging and a bottle, and a cheek, and carcasses. Delivery fast despite the pandemic arrived earlier than the promised period in Bender PMR Moldova. To the store of blogging for everything. Recommend.
Mascara is bomb-free. the brush is very comfortable. the eyelashes do not tire, but on the contrary slightly twist. I recommend.