Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery was fast and fully tracked. Everything is perfectly packed, looks like in the picture of the store. We'll try.
Long wanted to try. Interesting massager. Delivery fast, packaging branded, came in perfect condition, will come and for a gift!
Wonderful foot massager
I liked it in action
Good mat
Excellent massage mat! Delivery to Moscow is fast, everything has come unharmed! Works and copes with its task on Hurray! Recommend
Very fast delivery TC IML, I will use
Delivery is very fast. The product fully corresponds to the description. Great packaging. You can safely take for a gift.
Liked the product, but to weigh more thick the person not feel.
good
Fast delivery
It feels very soft, and it goes off soon.
Everything is alright. Thank you
the quality is very good! very impressed!
Got it, came intact.
Shipping fast. Packing is good, everything got OK. I recommend the store. Result after application.
The goods came very quickly, but nothing is felt, wrote to the store, waiting for an answer.
.
The order was satisfied. Thank you store for fast delivery
Quick delivery!
In my opinion this is a very interesting and useful thing you can use whenever and anywhere, after all, thanks to its compact dimensions, the massager can always be taken with you and used anywhere
Cool massager
An interesting assortment in the store, many products saw for the first time and did not understand what to use and how to use. The store is very responsible and attentive, answers, consulting. Packing standard is a box and a layer of navel. Delivery in Russia from the moment of payment of the order and until the receipt of the Courier takes a week. The goods are satisfied.
Powered by two AAA batteries not included. Everything works I hope for the result with constant use.
Thank you to the store for the fast delivery. Everything works normally I'm very happy. I put the batteries in the microwave heated.