Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quite everything works fine, but in the kit there was no lubrication for the machine
All came schvidko, I recommend)
Все норм, кроме того, что заказ шёл почти 3 месяца
Thank you. Great device.
Excellent, but came without oil, due to restriction of liquids.
Very good product for budget. it's fairly good.. the battery life is pretty good.
excelente
The car is cool. It's clean. Sent the goods quickly, only unfortunately went a long time. Ordered 11.11. Arrived in the first numbers of February.
Great Machine.
it looks professional! Good quality
The device is received, charged at 100%.
Noemal products c no top. .... Received in 40 days Bouira Algeria
Super, rekomenduoju!
Great. Fast shipping Not tried yet
So far it is working
Seller recomended
Corresponds to the description. Neat, good assembly. Rich equipment. How to look in the work.
Machine very good top.
It goes very thin and weighs nothing
Great trimer. 2 speed operation. I tried to cut whiskey-it cuts acurately.
The machine is just class! Made of excellent material, it cuts well and lies well in the hand. Charging the battery is enough for a long time. Packing factory. People do it like themselves. The store is kind, honest and responsive! With such people it's nice to work! This store is recommended to everyone! Thank you!!!
The order came for almost three months, for a very long time did not track, but still came and it's good. The store is optional polite in general well done to the seller thanks I recommend
Product beautiful, lightweight, powerful (has two speeds) precise cutting, battery lasts very well, am super satisfied with the product
very good product, great works,
Package came within 2 months to Greece. Everything seems in order, battery fully charged. Oil not included inside, minor problem.
Fast delivery!:) everything is okay for now, I hope that it will work propertly after even afterfew month of using it
Optima machine.
Open everything very well and cuts well
Paldies preci sanemu. Ilgi naca bet laikam bija verts. Viss ka solits. Pat uzladeta uz 100 procentiem. Tapec ari dodu 100 procentus par preci. Parociga rokai un labi griez. Vienkarsi superiga par so cenu. Lieto uz bateriju jeb uz vadu, vienalg. Strada klusi. Lidzi kemmite a tirama slotina. Perkat an uzticaties. Sazina nebija nepieciesama. Lai veicas byznesa.
Came super fast and meets the required I'm happier than the ctm
Very good seleres
Reliable store. I recommend this seller and his products to everyone.
i never received my but the store was good in communications but i got refunded
Labai Gera. Puikiai kerpa.
Hoaxed and bom
Looks great. Comfortable. Hair does not pull. She's good. I liked it. Delivery to Moscow 11 days
very nice product.....thank you store ,you are the best
Item conform to the order. Not tried yet.
muito top...
While working OK
perfect look just as it is in the picture I bought it has a gift.
Very good
The goods came in 2 weeks. While the machine worked.
cumple con lo especificado
Great quality product, recommend.
Товар дошёл меньше чем за 2 недели. Коробку как будто х**рили ногами,но сама упаковка машинки в идеале. В деле ещё не пробовал,но в общем доволен
Excellent quality.
Good Machine. Only there is no oil, although there is a place in the box for it.
Thank you very much I received this great
Super alles ok
works as a charm.
Very attentive!! It took a bit but derived covid Product works very well and cut very close
Everything is super, came schvidko for 2 types. Nova Pochta tyulki tizhen chochilla.
Thnx i got my items
Unfortunately I don't I was accorto when I purchased, the distanzitore largest and only 13mm a little too small.
very good
The product is very good, she came recharged with charging it cut my hair, the comb fancy dress, are top, the fitting of Combs great. Super recommend. Congratulations to the winner.
The default charger socket
super excellent product, i like It a lot! sturdy design and quiet and soft cut. Feels like a 80 euro product
Thanks
The machine is norms, I already order the second one. The longest delivery, ordered 11.11.20 received 03.02.21
Отличная машинка за свои деньги.
Very good for the price, it goes very well
good product
Everything is very good, the goods are excellent. Came in the ordered configuration. The first haircut is normal.
Very good product quality. Surprised and I totally recommend the product. It could improve shipping speed.
Ordered 11.11.2020, in the Rostov region received 20.02.2021. In the set there is no brush. In the case I did not try, after the haircut I will add a review.
Perfect
Produto superou minhas expectativas. Produto robusto, leve e com corte muito bom. Recomendo. Chegou em 25 dias em Santa Catarina.
All norms work further let's see
excellent
muito Boa essa máquina corte perfeito recomendo atodos
Very good looks and works well
amazing, excelent quality
Fast shipping, arrived in two weeks at my house, well packaged, it came in good condition both the box and the inside, I tried it once and it works perfect, the battery indicator is correct, so far the battery life corresponds to what is offered. You would have to use it longer so you can have a say on the product, so far satisfied.
It arrived super fast!
Very good product high quality, many salons are using.
Great product, arrived with less than 30 calendar days. After arriving in Brasil, arrived inside mine with 4 days. Not only took 5 stars because it lacked the oil
The machine is super, the husband is happy. The order came as in pictures, description, color, everything corresponds. It came in a box, nothing broke. The store was in touch always, the order was tracked. I recommend ordering in this store.
Product arrived in good condition, now test to see if and good
aun no la pruebo pero se ve de calidad
Great good device
Good
All good.. Perfect
Perfect!!! Works very good, nice machine. So fast shipment
Many thanks to the store!
Delivered quickly. Works well
Super store cool
Melhor e mais bonito que eu imaginava.
with a reasonable price. thanks!
Amazing quality and fast shipping
Great store, excellent product, very good, is the second machine that I buy, I recommend
Very good
Class machine, store just super
Delivery of goods to Kiev in 14 days. the machine cuts well, let's see how further it will show itself.
Tested and approved!
ėjo beveik tris menesius pakuote sveika veikia gerai akumuliatorius ikrautas 100%masinelė gera rekomenduoju
Parfait
Good product!!! Thank you!
Goods received. Thank you.
Everything is OK, thanks to the store
show de bola.
Aparentemente muito bom. Chegou em perfeito estado, está funcionando. igual ao anúncio. Ainda não usei mas aprece ser muito boa.
I came, but I have not tried it yet, then I will add
It took a long time for Israel. It doesn't look bad. I didn't check it.
Quite difficult to insert the plug into the device ... showing lose adjustments in plastic. Trimmer not tested yet and cannont comment on overall quality Further comments to come later on
The parcel in Minsk was 22 days. The machine is super! Seller recommend.
It's just after a month, good
Very slow transport, enters Europe in the northern countries, which makes me many days late compared to other shipping
хорошая машинка.
Thank you very much working מצויין
Way better than expected. Good quality clipper
Budget from a reputable store? This is perfect!
not tested yet, but looks wonderful, thanks!
everything seems alright, haven't try it yet
Works fine.
Very good
A great machine professional finish stainless blade, but only using it to better describe.
Excellent * * * * *
très puissante une bonne qualité
Very fast delivery and very good quality, try it and love it.
ok
Very good machine. Thank you.. Greeting Erdal.
perfect!
For a long time there was a parcel. I do not regret the goods excellent.
Enjoyed OBG
the order has been received it looks of good quality , but have to see how long it will last i recommend the store
very powerful machine, comes charge. I recommend
working and cutting very good
All good even if still not tried, since it's already charged to 100%
It's been exactly 90 days. After such want to put in assessments everywhere cons but the goods were sent relatively quickly, I think I got lost somewhere at customs in the country of arrival .. The store was constantly in touch!
The machine cuts well, good number of attachments, quiet and comfortable
Great, tested it works well
Good product just like the description. Grateful
ممتازه نفس الوصف الكرتون في حاله جيده
excelent performance
Excellent product! Used 3 times and so far has worked perfectly.
Red tip not fit razor
Very Good