Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great. Fast shipping Not tried yet
So far it is working
Seller recomended
Corresponds to the description. Neat, good assembly. Rich equipment. How to look in the work.
Machine very good top.
It goes very thin and weighs nothing
Great trimer. 2 speed operation. I tried to cut whiskey-it cuts acurately.
The machine is just class! Made of excellent material, it cuts well and lies well in the hand. Charging the battery is enough for a long time. Packing factory. People do it like themselves. The store is kind, honest and responsive! With such people it's nice to work! This store is recommended to everyone! Thank you!!!
The order came for almost three months, for a very long time did not track, but still came and it's good. The store is optional polite in general well done to the seller thanks I recommend
Product beautiful, lightweight, powerful (has two speeds) precise cutting, battery lasts very well, am super satisfied with the product
very good product, great works,
Package came within 2 months to Greece. Everything seems in order, battery fully charged. Oil not included inside, minor problem.
Fast delivery!:) everything is okay for now, I hope that it will work propertly after even afterfew month of using it
Optima machine.
Open everything very well and cuts well
Paldies preci sanemu. Ilgi naca bet laikam bija verts. Viss ka solits. Pat uzladeta uz 100 procentiem. Tapec ari dodu 100 procentus par preci. Parociga rokai un labi griez. Vienkarsi superiga par so cenu. Lieto uz bateriju jeb uz vadu, vienalg. Strada klusi. Lidzi kemmite a tirama slotina. Perkat an uzticaties. Sazina nebija nepieciesama. Lai veicas byznesa.
Came super fast and meets the required I'm happier than the ctm
Very good seleres
Reliable store. I recommend this seller and his products to everyone.
i never received my but the store was good in communications but i got refunded
Labai Gera. Puikiai kerpa.
Hoaxed and bom
Looks great. Comfortable. Hair does not pull. She's good. I liked it. Delivery to Moscow 11 days
very nice product.....thank you store ,you are the best
Item conform to the order. Not tried yet.