Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly, Ude tried, the result is happy. I learned what I wanted. Recommend.
Directly tested without any experience with such a pliers and works perfect
Cool Iron. Thank you! Everything is fine
Very good product, make beautiful curls, however our hair feel very bad after use.
Спасибо продавцу за активную коммуникацию. Очень честный и добросовестный продавец. Всем его рекомендую. Плойка свою функцию исполняет.
помойка работает отлично, функционал свой исполняет. не знаю правда как девушки делают причёску 5 минут, у меня на кудри ушло минут 30-40 на всю голову. в целом очень довольна
Super equipment! Very fast shipping. Nice surprise!
Faithful to the description, fast delivery in 3 days.
Satisfaite du produit. Envoie très rapide
arrived ok, looks realy good, very good quality at that price ,thank you
I'm super happy with my purchase. I recommend this product to 100%
Tongs are just super, hair in 5 minutes, I recommend. Fast shipping.
quick delivery(around 2 week to Slovakia), perfect quality, recommend
Everything came in time) an excellent store) all exactly as in the photo. This quality was not expected, the cable is very durable, heated quickly, tried to make a strand, it turned out very beautifully! Thanks seller❤& Middot;
Tongs are very good quality. Came without box, but very carefully packed. So that the profits are intact
Exactly as they publish it, it took a little while but it was worth it. I recommend it
I love it, it leaves me the hair that I love waves and how it leaves me and with more volume. I like it very much.
The iron heats up quickly and very fast shipping! I am a fan and I recommend +++
Within 3 weeks in EN, works top!!
Super ! Reçu en 3 jours ! J'adore !
Fast shipping. All as in the description Heats Up Fast Wave is not big
Received quite quickly not tried yet I would leave another opinion
Fast shipping, it comes very well wrapped though when you do the curls it smells a little burnt. Not bad for once in a while but not every day
Super! Very I am satisfied!
All came during without delays, I recommend this store and the goods to everyone.