Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent curling iron, it turned out from the first time in 10 minutes to make yourself fairy curls.
Perfecto
yego rápido
It's excellent.
Very good product! Very satisfied for the price
super ! not that expensive but the quality really good!
Fast delivery and good quality.
Good curling iron, heats up quickly, the cord is short
вы чё хорошо работает нормально
يجننننن recommend وبشده
Delivery fast, Plait whole, two temperature modes of 170 and 220 degrees. Everything works. Waves make lovely
The curling iron of excellent quality is heated quickly. until the work has tried. diameter 22mm. looks very beautiful I think in work should show myself well
Received in 2 days, I recommend top!
Excellent very happy walking very very very very well arrived at home very quickly❤❤
Heats up quickly, but the light stand does not hold heavy tongs. In general, everything is fine.
Ploika went very long, everything is intact, heats up quickly.
Good piece
works well and makes pretty wavy hair.
Super super fast
Received in less than a week, according to the description, heats up quickly, slight smell of hot burn, to see if it leaves with time.
Works. easy to curl hair
Not happy at all with the store. He sent me 3 orders and refuse to resume 2, so what do I do with 3 irons to curl???
Top top. First Test in 2 min satisfied. Delivery in 3 days bravo !!!
Express delivery, compliant product well packaged
I don't like anything like it leaves hair
Very quickly heats up
fast shipping. 20 days delivery time to Bulgaria. looks super. I like it & tried it. Recommend it!
It's all right, watch out and use thermal protector because of continued use they'll screw up the hair
Офигенные
Excellent film, came very quickly, the quality is super.
Perfecto, mi novia está muy contenta
All works flawlessly, fast shipping with Polish. recommend
At the top I'm really not disappointed with my purchase, sends rather fast, function super good to see now in time but I'm super happy
Very fast not yet used well protect
bien
fast shipping, its amazing, love it, 15 minutes to do my hair *********
Fast Delivery
I would buy again with this supplier, it came faster than expected very simple use, it has a single button to regulate the two temperatures and turn off and turn on the only paste I put on it is that it comes without any box or bag even where it was wrapped in bubble paper We test them and it looks great the hair we use a hair clip to hold the wave more.
Good shopping and Super fast
All as in the description, OK. delivery 8 days.
Thank you very much. I love it. Seller recommends
I'm delighted, it works perfectly. It's totally worth it.
пришло без коробки, все целое, доставка пара недель. жене понравилось
Thank you store!!! Got very quickly, quality tongs, really liked!
Take it! I had an original, delusional for 7.000r I broke it, I decided to order this one-I can confidently say that 1 in 1 in 1 in quality
Nikel
bien
Calienta muy rápido, deja marcado rápidamente el rizo. Envío muy rápido. Llega sin caja, pero bien protegido.
Parfait, fonctionne très bien !!!.
The product is very nice and for the price it is just amazing, shipping to latvia 19 days. Heats up fast, 1-2 min. Very nice curls.
Everything works, everything is fine
Ultra fast delivery and works perfectly I recommend!
szybka przesyłka. działa
Great, I'm very happy
Good order
Very fast delivered
polecam
livraison rapide
It's super cute!
10 days shipping! I love it! I will definitely follow the store, thank you!
Perfect and fast shipping
Zamówiłam 23.02 today pack dotarła courier DHL 24.02, I am shocked with soon dotarła. Falownica Super, rapidly grzeje. Recommend
I arrived in 2 days in Spain. Via Courier (GLS), very well wrapped. Now it's time to try it, but, seeing the comments, it's probably all right.
Received within 5 days, delighted with my purchase
Very fast delivery. The product has been tried and is great, I recommend
I am glad. After use hair have higher volume and are naturally pofalowane. Falownica is simple to operate
I think it's good. Nice wafes for me, i'm satisfied. Very well packed
Perfect
Beautiful and good curling iron and fast delivery!
ha llegado en menos de 48h, muy rápido desde Spain. lo he probado y muy bien
I guess it's the cheapest that is offered online. Great!
Came quickly, you can set the temperature, curls for fot already 24 hours. Very suggest
That was a good buy. It's come to me sooner than expected. The well-wrapped package so it wouldn't get hit. Thank you
Пришло быстро. Уже опробовала, красота:) Нагревает быстро, за пять минут дочке на длинные волосы сделала. Просто и удобно!
Produkt doszedł w 3 dni. Jest dokładnie tak jak w opisie, włosy są po niej super. Używałam na małej mocy. Polecam jestem bardzo zadowolona!
Super it heats up quickly and does his job well! It has two temperatures and it gives a very nice result on the hair. It arrived very quickly and well packaged.
Super, shipment expresowa. Result of straight hair...
Wychodza very nice wave. Long to persist. Very fast shipping. Sincerely recommend.
Beautiful effect and that holds long
The product arrived very fast. I am very satisfied with it.
Nickel!
Va perfecto! Toca probraralo
Все работает. Волны средней завивки
Arrivée en bonne état bien emballé
No box but still .. Quickly delivered. I'll check, I'll write ..)
I love it.
4 stars because keeps his promise but personally when I see the feedback I do not know if I use it badly but I look more like a poodle with firecracker hair than these beautiful perfect hair. Moreover impossible to make it from the top of the skull the heat is really too strong it burns you directly, before I just had the steam next to the ear I thought I was going to lose my ear. So it's not pretty obliged to make a 'pseudo hairstyle'' for the front so that we do not see the demarcation between the line and the start of the loop so that I'm not a fan. I look like a 4 year old. Otherwise delivery that keeps his promises I selected France and I received within 3 days so very reliable the store nevertheless I put him 2 stars in the category 'communication'' because before buying I asked him if I was going to be delivered in time I never had an answer. I hope that in case of problem he is a little more invested in his messages...
Perfect, two choices of temperatures. I do all my hair with in just 10mn. It makes big waves at first, but then it fades, and it makes pretty ripples for 3 days.
Perfect
I'm sorry saw work well being
Polecam , szybka wysyłka i świetny towar
top
Came quickly, Ude tried, the result is happy. I learned what I wanted. Recommend.
Directly tested without any experience with such a pliers and works perfect
Cool Iron. Thank you! Everything is fine
Very good product, make beautiful curls, however our hair feel very bad after use.
Спасибо продавцу за активную коммуникацию. Очень честный и добросовестный продавец. Всем его рекомендую. Плойка свою функцию исполняет.
помойка работает отлично, функционал свой исполняет. не знаю правда как девушки делают причёску 5 минут, у меня на кудри ушло минут 30-40 на всю голову. в целом очень довольна
Super equipment! Very fast shipping. Nice surprise!
Faithful to the description, fast delivery in 3 days.
Satisfaite du produit. Envoie très rapide
arrived ok, looks realy good, very good quality at that price ,thank you
I'm super happy with my purchase. I recommend this product to 100%
Tongs are just super, hair in 5 minutes, I recommend. Fast shipping.
quick delivery(around 2 week to Slovakia), perfect quality, recommend
Everything came in time) an excellent store) all exactly as in the photo. This quality was not expected, the cable is very durable, heated quickly, tried to make a strand, it turned out very beautifully! Thanks seller❤& Middot;
Tongs are very good quality. Came without box, but very carefully packed. So that the profits are intact
Exactly as they publish it, it took a little while but it was worth it. I recommend it
I love it, it leaves me the hair that I love waves and how it leaves me and with more volume. I like it very much.
The iron heats up quickly and very fast shipping! I am a fan and I recommend +++
Within 3 weeks in EN, works top!!
Super ! Reçu en 3 jours ! J'adore !
Fast shipping. All as in the description Heats Up Fast Wave is not big
Received quite quickly not tried yet I would leave another opinion
Fast shipping, it comes very well wrapped though when you do the curls it smells a little burnt. Not bad for once in a while but not every day
Super! Very I am satisfied!
All came during without delays, I recommend this store and the goods to everyone.
Ultra fast Thank You remains to test the item excellent store
top
Livré en 3 jours et fonctionne très bien
Came quickly, 2 temperatures of 170 and 220 heats up quickly, but the effect is obtained as pigtails at night
Perfect! Very good communication with the store and very nice. I arrived in Spain in 3 days.
Works very well
Compliant Article it must be allowed to heat well by cons
Very good product. The store shipped my order very quickly.
genial, recomendable.
llego un poco dañado y mal empaquetado
At the top
Jau
Product at the top! A few seconds are enough to get a nice result and for the price do not hesitate, delivery in 1 week!
The order came in the integrity and safety of the store I recommend
I'm just delighted, the condition is 10 of 10, packed well, heated quickly, on the hair so far I have not tried. I advise the store!)
Perfecto
Щипцы понравились, работают нормально. Завивка получается в стиле "небрежные пляжные волны", хороший объем на волосах, держится долго
The product took 2 months to arrive, chile post office sucks because they didn't respond until it finally arrived, the store sent it very Fast (an hour after buying it) arrived fast in Chile too, works well, takes little to warm up but takes a lot (much) to Cool down
Received quickly, in good working condition. Meets my expectations
Bien
The goods are packed well, went quickly. Tongs work, I recommend the store.
Top
It came in a week, very happy to buy. Video and reviews are full in the Internet, positively. Thank you. i ordered without a box, everything went perfectly, in a common parcel, wrapped tightly in defense.