Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a very good adapter, with the additional 5 pins for USB 3. Highly recommended!
Fast delivery and quality is excellent
Wow @ Ugreen, but what is crazy quality with every order? :) // Fast delivery. Super quality. Connector high quality all works perfectly, as every order. I recommend a lot Ugreen. You can order closed eyes.
The Far East was about a month away. I took several items, it came in a branded bag, as a gift the store put a sticker. I did not communicate with the seller, there was no reason. Looks like a quality lace, I have not tried it yet.
Russian Ivan is happy with the goods, and loves ugreen goods, and very happy to use the goods of Chinese friends✌& Middot;
The order took a month. Flash drives read. The quality is excellent. Thank you to the store for the quality! I take not the first time myself and friends.
Everything is as always cool with this store!!!!!!! Recommend!!!!
I did not receive this goods. Please send it again.
thank you green you have always the best solution thank you for the gift
Already wrote a review, a good adapter. Case like USB 3 but it's USB 2 as I wanted, I like this case from USB 3 more like
Great cable. Works fine. I recommend to buy.
As usual good quality, speed wise and connectivity. Thank you for the lovely sticker.
Fast delivery, quality as always on top. Thank you to the store for the gift in the form of a sticker Pak! Recommend!
Adapter from USB C to USB 3. sent as a gift stickers.
The goods came on time. Packed in a branded bag wrapped in a shipping bag. As for the adapter, everything is fine. The USB A port is executed qualitatively and neatly, but very firmly holds the flash drives, here to whom, personally for me it is more plus than minus. The USB-C plug is executed qualitatively, and does not clip the port in the smartphone, which is very good. The same wire in the fabric braid. But these are pluses. And now about the minuses: on Poco X3 Pro, the speed is not very high, which is very strange for USB 3.0. And then I do not know what to sin on a smartphone or on an adapter. But just in case he said nothing. P.S thanks to the store for the stickers, the trivia is nice. (^ w ^)
The phone does not see through the OTG wire flash drive at all. Either the wire is corny or something.
Chic cable! Very high quality assembly. Soft braid. Everything works fine. Tested with OTG for tablet Lenovo Tab p11 plus. Wireless Mouse with USB-receiver instantly, works great. Ugreen as always on top. Included: cable, instruction in English. Gift from store-stickers seals. Strongly recommend to buy! A ++++
Thank you very much!
Excellent quality. The flash drive connected to the smartphone for data transfer.
Everything is fine, connected hard on 1 TB to the phone reads everything quickly.
A good, inexpensive OTG cable for Android smartphone. Delivery to Kiev ukrpochtoyu for 28 days. The goods are sold out all the time. The goods are good packing in the original packaging and transport package. Cable Dobra zirany, Z yakisniy material and garniy on the video. Pratzür cable dobré, pidklukeni via the NYU to the smartphone Xiaomi Note 8 pro USB Annex I'll take the goods back. I recommend selling and Yogo goods.
Thank you for lace, 2 terabyte Seagate connected and works perfectly on the tablet :-) and stickers thank you.
Excellent Product, comes within the estimated time. Recommended. Stickers gift
Order 13.01. Got 5.02. Excellent adapter, on my phone came quite. The smartphone reads quickly, clips are played immediately, made, in appearance, quite qualitatively.
Delivery 2 weeks to Ufa. pupyrka packing. Speed when transferring 15 Mb/s. the connector does not fly so let's say immediately, as for example, the same OTG from dexp.