Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not come money returned
A grade
Went order 3 month
Just like in the picture! Now, let's try it. It came super fast!
perfect as always. recomend both store and product.
Wonderful 5 stars
Fantastic 5 stars
Unfortunately not arrived the product problems services here in Brazil. The product was misplaced here in Brazil and still was taxed! However, the store was very attentive and concluded the refund. Am giving 4 stars by seller's attention.
Perfect
Seller Super! Sent everything immediately! But I waited for him for a very long time. Unfortunately, all the terms have even come out, but the store extended the warranty period and asked not to worry. As a result, today I finally got everything. The color is very good, retouch amazing!!! I really like it! I hope for a long time enough!
Received within 3 days, well packaged. It is effective and works well.
On the body looks pink color
Todo OK
Good like me retail pack very small that is bad
Very fast delivery, thanks
As the picture, really nice. Do the work, white cap, not sticky, no scratches. אזמין long one, maybe color darker. Really recommend. צודה to the store
Powder performs its function. Removes white shine of gray hair and colors them, they are not so noticeable. But I was wrong with the color. Took light brown, I paint in a light red color. I'll try blond and Auburn now. Powder colors the scalp, it is noticeable, so it is necessary to apply neatly. I'm happy with the goods, I'll buy other colors. Delivery to Moscow 2 months.
The goods did not receive, the money was returned, thank you to the store, very polite and responsible)
Очень долгая доставка. Даже пришлось спор открыть. Но посылка пришла и я очень довольна. Спасибо все как в описании заказываю не первый раз. Нравится это средство.
Better than I expected, it covers the area very well to treat. Recommended.
Compliant product, fast delivery...
Spain has reached me in less than 48 hours. It's okay.
Works perfectly. I’m satisfied with the product.
Arrived finally, but worth waiting for. Great product, awesome price. I've used the container one for years, I buy it over and over again. The other one I ordered for the first time. Thank you store.
perfect！