Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much!!!!!!!!
The product complies with the description, the delivery was quite fast. I just tested it all works. I will see after several uses if it is always the case.
The product is in a good condition, but the stickyness is very poor.
Goods received, looks okay but not tested yet.
Amazing works very well. I'm very happy.
Found very weak intensity, put up. The The piece abdomen the 2 parts top and two low, have the impression that not work. Only felt chain in 2 middle. Still not used to other parts.
Well packaged and works. (battery not supplied) Now more than testing
Excellent goods, waiting for the result
Exactly as published. It works properly, a little painful but it can be used to
супер!!! оценили вместе с супругом.насколько поможет конечно посмотрим. с продавцом не общались, но заказ доставлен достаточно быстро и в полном комплекте
Free two-week, are in Italy!!! Advance
One of the programmers does not work, does not turn on and does not charge
Works well :) Very quickly sent. Recommended store :)Excellent product :)Thank you very much :)
Thank you! Order came. All as shown in the photo. I haven't tried it yet. It is necessary to recharge this device., and then it will be visible how this device works
Arrived quickly in France. Not tested yet
Pleasantly surprised did not expect such an effect, everything works, and most importantly, not what batteries everything works like this, recharging from usby wires.
Nickel
Looks good. Still try. Well packed. Small manual.
The order came even before the deadline. Everything works.
Works excellent, buy extra gelpads
Pas encore essayé
O produto funciona direito, espetacular. Porém não vem tão bem explicado como usar e aonde encontrar o gel colante quando esse desgrudar
Works fine, everything looks exactly like in the photo!! Batteries are not included, take separately Pinky! Also in the kit there are no helium patches, they eventually begin to stick worse to the skin
Like the product, all equipment work very well. The arms and legs, above 1 are shock many strong could not pay the 1. But will give sensitivity of each. The abdomen and buttocks are reliable, shocks are bearable. Recommend to anyone.
Product surprised me thought not work. More Super work back to buy more times