Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow pratsuo, cry good good
Got, batteries put, tried, easy tingling, the result certainly needs time, so let's see what comes out of it
Seems correct foremost
Very good the arm's not going but it's ecellent buying
The now does not communicate still Hope still speaks with it
Came very fast and works really good!!!
Terrific stuff even arrived quickly and at home full of writing good product. ARM parts that may be a bit more grab the squeaker had wish baby girls romper fall off as Arthur insecurity.
Fast and efficient delivery. Compliance between the product and the ad.
fonctionne super bien
Good product works great I'm on time
Good weight, I advise the producer
Order 11.2 and 22.2 has arrived in Spain. Product identical to description, works perfectly I recommend
Performance is looks like a decent living gel adhesion is weak and think the product is too thin. Strength or for centuries by manual on Anna and the inconvenience the note. Shipping is faster
5/5 Phenomenal price. Very fast shipping.
Good Goods
Arrived very quickly indicate this store!
The product arrived ahead of time. Thanks to the store. Recommend
Aztskaya thing! The stomach beats so that the guts turn out There is an instruction in English. 6 Operating modes. Works 15 minutes, then turns off. The instruction says that you can use 3 times a day for 15 minutes. For work, 2 Pinky batteries are required (not included)
Ok. Does not include batteries. Easy to use
Everything works!
Мне очень понравилось, очень быстра доставка, до Ростов-на-Дону пришла за 12 дней. Мощный и лёгкий, есть несколько режимов с разной силой удара током. Уже опробовала, привыкала мин 2 и повышала силу ударов и т.д. Буду ещё заказывать, прикольная штука☺ p.s. Через 10 дней пользования напишу какие стали изменения в фигуре
Very good
Thank you to the store, at first I could not understand and I did not work anything, but the seller told everything in detail. At the beginning, you need to connect to the network, but the simulator will not vibrate, it will start to work only when it is turned off from the network and click on on on on The simulator came quickly, well packed. Thank you seller. I recommend the product. Waiting for the result.
Todo bien
Cool thing! Hands herachit be healthy, the first time turned on, already jumped)))