Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived quickly in France. Not tested yet
Pleasantly surprised did not expect such an effect, everything works, and most importantly, not what batteries everything works like this, recharging from usby wires.
Nickel
Looks good. Still try. Well packed. Small manual.
The order came even before the deadline. Everything works.
Works excellent, buy extra gelpads
Pas encore essayé
O produto funciona direito, espetacular. Porém não vem tão bem explicado como usar e aonde encontrar o gel colante quando esse desgrudar
Works fine, everything looks exactly like in the photo!! Batteries are not included, take separately Pinky! Also in the kit there are no helium patches, they eventually begin to stick worse to the skin
Like the product, all equipment work very well. The arms and legs, above 1 are shock many strong could not pay the 1. But will give sensitivity of each. The abdomen and buttocks are reliable, shocks are bearable. Recommend to anyone.
Product surprised me thought not work. More Super work back to buy more times
good store, fast delivery arrived faster then usual the goods as described in the seller page thank you
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
Received very quickly recommend store very serious and product works well thank you for being honest
Very fast shipping. Product compatible with description, well packed, came not broken. Works Very well
Perfect! I just have to know how it is used
Very very very fast delivery! Packed well, complete set, works fine. The switch button switches and speeds, after selecting the mode, press the switch button and then with each press, the stimulator is more powerful and more powerful))
a l air efficace
Everything is fine, everything works, sent quickly, and came before the indicative date, the goods are worth their money!
Great! The battery lasts super long, the only downside is that the stickers do not stick too much after several use It's not painful
The goods came intact. Bought a kit. Everything works. 6 modes. Instruction for Russian found on the Internet. The impact is strong enough. The result is to speak early-it must be time.
parfait
A side works other not because?
Not tried yet. Well received .. sent in a plastic bag then envelope bubbles
Good product, arrived in two weeks, packed well, checked it works as it should, I will still order, I recommend the store