Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wristwatches have become an integral part of life as they are used in fashion, in the business world and in other activities. We all love to wear wristwatches. I recently found an amazing quality watch. It is like a steel bracelet that feels very comfortable on the wrist. When I talk about design, it's excellent. It is equipped with a calendar and multifunctional dials. One of the best advantages is that it is suitable for every occasion. In addition, it has a round dial with a Japanese quartz movement making the watch battery in time. Otherwise it is scratch resistant. I found it very useful because of its functionality and elegant design.
well packed, came in good condition, thanks for the gift from the store
Well packaged, beautifully encased in an eco
This is an inexpensive high
The watch was a present and when it was received the quality was to such a high standard I was astounded that I paid such a low price for it. I would recommend the product and the service that was received very highly to anyone wishing to purchase this item
The watch looks good for the price. Had to make some adjustments to strap but not a problem. So far our son is very happy with his present.
The heavy
Super beautiful watch for I am very happy with it thank you
Pretty watch. Perfectly packed. Delivery to RB 3 weeks. Seller recommend. In reality, they look smaller than in the photo. Great. Look cool
I recently did with exams and faced a lot of problem with my smartwatch. The issue was I had couple of smartwatches but they weren't allowed to the examination hall. That's the reason I bought this analogue watch for future use. The watch is really nice and looking so stylish. I liked the build quality of the watch too. Even the package consisted of a tool to adjust the watch knob to set to individuals hand appropriately and that's really cool. The watch got wet one or two times in rain but nothing really happened. The watch is definitely worth its cost.
I really like that it comes with cool extras and features like tachymeter, stopwatch and date. Each of them works perfectly. It is also very easy to set up and customize. It is also waterproof and best of all, looks very stylish and classy. Nobody can imagine that it is so cheap. Although I will keep it personal and wear it daily, it is also a great gift. The packaging is also impressive. It's surprisingly great for so little money!
I bought it in the form of a watch, and it looks better than photos in real life. Its packaging is very good, and contains a link disassembly tool to adjust the strap as needed. All dials work perfectly and keep a good time. It left a deep impression on me and thought it was very valuable, so I highly recommend it.
I am not a big fan of analog clocks. So I don't usually buy them, but in this case I really like the look. So I bought it and didn't really expect much from it, but when I first wore it, I felt that the quality was actually very good. Combine it with a blazer and it has this classic look. It has functions like timer function, although I don't use it, it's cool to have it. I tried to test it under water and it works perfectly. For this price, I don't think you can get a better watch with this kind of built quality.
For the price the quality and finish are incredible ... 8 soul shows in LIGE that I take and frankly nothing to complain about. From packaging to delivery through the quality of the metal and the precision of the watches ... Frankly do not hesitate to treat yourself ...
Delivery month Yaroslavl watch beautiful everything works properly
Another watch for my husband's collection, it is quite heavy and fits well on the wrist, it has a nice effect and finishes a casual or evening outfit. Another gift under the tree!
Very good and beautiful watch, arrived in perfect condition.
Very beautiful, i recommend, thanks to the store
Very beautiful watches are packed very well. Very beautiful watch, very satisfactory with the description.
Very beautiful and heavy mon is equal to the description. The color is very bright. Fast delivery to. I recommend congratulations to the store
very good guality
Good service
bin zehr zufriden
From the moment of order to delivery by courier it has been 7 days. Goods are quality, thank you to the store. Seller recommend.
Watch very beautiful, Chronograph the tenth of a second working perfectly. Arrived in advance compared to the estimated date. Seller recommended