Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, super fast charging, same as described
I received the goods, the delivery is fast, I order not the first time, I have not tried the case yet, I will unsubscribe later.
Inexpensive power supply. Low power. High quality. Very low pulsation. Very fast delivery
Works perfectly. Only charges on 5V, with a total of 15.5 watts on all three ports. Port1 is max 1A (=5 watts), port 2 and 3 can go higher.
Delivery 41 day. The appearance is all high quality. But something special is not present. A regular charger, on the first photo a meter cord was used, on the second photo a very short 15 cm so the current is larger. I think that the price is too high. Oh, come on, Lish would work.
As always on top! I order not the first time!
High quality product, Fast delivery. I am satisfied. My compliments to producer and to provider.
I buy this company for 4 times, I first bought myself, then my mother, my daughter. Thank you, great bouncer.
Just like in the description, fast shipping and shipping, recommend goods and store
Order came quickly. Device solidly made and good at its function. Fast charging, the phone quick charge function is activated. (Phone Xiaomei)
What to say is ugreen. No longer checking that everything works. Recommend. Drove really long, days 20.
The thing as usual at ugreen is very high quality. But there are ugreen products already as branded. I take only for expensive gadgets.
Delivery by courier mega-fast. The quality of the goods is high. Thanks to the manufacturer of the goods and the store.
Cable lost on the way but store returned money, good quality product itself
Another parcel :) and again as always, no problem!
The charger is good, tested on the smartphone, produces almost 2A, but depends on the battery of the phone, at full load the heater is small, in general, you can take it the the Thank you. Shop and store recommend
Excellent power supply! connected three devices on current consumption up to 1-1,5 A, it is heated weak. I recommend to buy!
Quality at an altitude of, to Novosibirsk 2,5 weeks, recommend to buy.
It is small and compact is not fast charging but with the 3 ports it has you can charge all your accessories while you sleep smoothly
It is indicated that the first port 1A, the rest of 2A. As a result, all three ports give out 2.4 A. It is not heated very much.
A good block, everything corresponds to the characteristics! Delivery in Russia is fast. Thank you very much to the store.
High quality charge. But my phone LG, alas, fast charge.
Excellent charger, immediately charges three devices. It is not heated very much, paratitive sounds are absent.
It's OK, I recommend. Shidko I yakisno.
Fast shipping.! Thank you, as always, excellent. Recommend.