Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This money is probably better not find. Firm ugreen always only pleases. Excellent quality, excellent performance of device, excellent build. Shipping is fast enough.
As always at the highest level-instant delivery, excellent packaging, excellent content!
Come charging fast, quality ugreen meet expectations. Charging without further ryushichek type LEDs. A strict classy look.
Quickly sent. Quickly delivered. I took it because of the presence of 1A, but I can not check.
Charges and works perfectly. It is not heated very much. Foreign sounds do not make. Thanks ugreen for the quality and affordable charging for my devices! Delivered quickly MSC.
Amazing charger, save space and clutter. Recommended 100%
As always on top, very quickly brought. All is not checked, but think no problems
Arrived very quickly Load very well and quickly
Great adapter. All connectors work.
Arrived fast, well packed, suspicious light, a business look.
Express delivery was cheaper than in the usual way. The goods were delivered in 20 hours. 10 out of 10.
This is good product. I recommend the Ugreen product to everyone.
Already speak the same white liked me and decided to order another one. Unfortunately the inscriptions does not conform to. Where written 1A, also produces two. Possibly can and more on one port, but nothing to check. Brand speaks for itself, most importantly that power provides and heated not much.
Excellent!!! Great team! The goods are very good quality. Works long and reliable. The daughter is always fast. Recommend! Team thank you!
As always super U ugreen. Quality, well packed, works like a clock. I'm just gonna feed the little thing. Thank you!
Excellent charging. Made qualitatively, weary, in the process of work is not heated. I recommend definitely! Ugreen best!
It came in 3 weeks. Quality is good. Connected 2 phones and a column, the adapter is not heated. The charging speed is 3 A just space.
Ugreen as always on top. Everything is neatly packed, took the goods in the pedestal of Pyaterochka. Everything works. Seller recommend
18 days to Moscow from the moment of order, already 3 adapter I take, everything is fine)
Quality manufacturer. It's okay. Seller recommend
Qualitatively made charger. It's not heated. Fast charging does not have it Delivered on the 3rd day, by courier to door