Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely loved this mascara, it's my second purchase with this brand, the formula is wonderful I love it. I've tried many others and always have some runoff under my eyes, but with this one nope, it is great, and easy to come off with a makeup remover cloth and since I use there lash growth serum well my lashes haven't been these good since high school ☺️.
Mascara liked-brush comfortable, silicone, bends, bristles are different, you can paint different length of the eyelash. More lengthens than gives volume. it is washed off simply with water, even without soap. No irritation and allergies. In the snow does not spread, but slightly crumbles. the store is excellent delivery for 7 days in PvZ.
Thank you.
заказала 08.07.20. получили 31.08.20 посылка не помята все отлично качества хорошый мне нравится. Рекомендую продавцу
Очень презентабельная косметика хорошего качества
Cool mascara. .., Beautifully extends not skleja ...:) Supr!!! Fast shipping! !' Recommend & thank you... :)
I haven't tried it yet. But this store has super cosmetics. Mascara, only another, ordered earlier. To all davolna, I recommend!!!! Packing is super!!!
Mascara is amazing, it does not fall asleep, it is removed with ordinary water, just film, after getting wet
Mascara waited less than a month. The effect of bending did not notice, but lengthens really, does not crumble and does not get dirty for centuries. I will try other products of this company. I recommend to buy.
Thank you!!! Mascara class. I order the second time. The test passed on the road. It doesn't crumble. Recommend!!! 6 days delivery.
Mascara Bombay. Eyelashes lengthen, does not glue. Thank you store. I recommend this company.
YAY!!! My parcel is here! In 40 days. Because of the Crown could not order anything because of the expensive delivery. This store found free delivery. I love this mascara. To the seller Thank you so much!!!
I am very pleased with this ink. For many years almost did not use mascara because of allergies, only hypoallergenic. This mascara came up, washed off with lumps, almost without getting into my eyes, I can dye every day, I recommend you try it. Thank you so much.
I bought it based on reviews. I'm sure that mascara is excellent)
I order not for the first time. I really like this mascara.
The store is great! Everything was packed in an additional inflatable package, nothing was crumpled! Tush is good, lie flat, does not crumble.
Mascara is cool, does not smear, does not crumble, I make the third order)
Very high quality external execution!!! Decorated strictly, like the best brand manufacturers. I did not experience it, I hope it will live up to expectations. Packed perfectly-nothing was crumpled. Delivery month to Mo.
Хорошая тушь, можно брать. Заказывали на распродаже 12 ноября, на территорию России прибыло 28 декабря, китайцы охренели, за это минус звезда.
Mascara is good, but by mistake took waterproof. Raises cilia and gives volume. The product corresponds to the store's description. Delivery to Moscow 1 month.
Everything has received, akuratno packed, everything is super!!! Thank you
I don't know how with durability ink but quality compared to the price for big plus. Recommend!
Everything came intact and safe, thank you very much, the products are really high-quality cosmetics resistant, thank you very much for the good goods.
Thank you for quickly delivery of the order. Everything is very carefully packed. Not one box did not crumble. The quality is very good.
Delivery to St. Petersburg is just a gun! Ordered September 21, took away September 28!!! This is саааааааамая fast delivery with Ali PUV did not try, but I think that everything will be cool, because the quality of this brand is at the highest level in principle. This is my 3rd mascara from this brand and both were excellent. In the rain, do not flow, do not crumble, but washed away with calm soap means for removing make-up.