Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Qualitatively, quickly.
Excellent product quality. Received all well packaged in a box Styrofoam. All very fast. All as advertised. Recommend product excellent.
Very pretty, it's the second one I buy.
Looks good, but does not always work the touch screen (especially on the sides of the phone), and it's uncomfortable to charge the phone
Foremost Good and quick delivery, arrival you earlier than expected
A good, high-quality cover. the mobile phone does not tupit
Perfect. Good calze and very light.
Worth 1000 star excellent product and touch through screen ممتازه I would recommend it
This product corresponds to my order.
thanks .................................... ^^
Ótimo produto!
Very good like congratulations! Great sales
The item is totally correct regarding your description and I am satisfied with the delivery time. The problem is that the article has come in bad shape and I don't know where it could happen.
good
The cover was excellent. Packed well
Excellent Product fast delivery
Good product fast delivery
Fits perfect. Thanks a lot.
Super fast to shipment
Good quality I buy already the third.
I'I'm very satisfied
Work as intended, the best case to protect you phone so far. Recommended to all. This is the second I buy and the phone is as new.
Excellent
Pleased clasp. That would not open. Recommend.
Fair sell.
I love that
Finger print doesn't work through the glass. and it seems to affect the reception a little, as for the build quality and looks it's amazing! looks clean and sexy.
Gorgeous!!!
Hood sided plastic not accept digital .... already arrived with 2 small scratches on front
Very good. Same as advertised.
Very beautiful and fitting case! Also the packaging was very good! I am very happy with it! Sent out quickly and arrived.
The goods came quickly. Seller recommend.
Good product like photo
Excellent Product
Arrived in perfect condition, not used.
very nice and fits perfectly. thanks
Fingerprint sensor works not more
Good product thank you
hggh
Come quickly, all matches the description
ok
Thanks store
Perfect, fits perfectly. Very good shopping.
perfekt
All as in the description
I order the second one. Saved the life of the phone twice. reliable cover.
The product is in very good condition and quality
The sending was quick and neat. The shell is perfect, I took it for the S20 FE and my phone inserted inside without any worries. The sensitivity for the touch is excellent, the keys are well placed as the USB plug for connection. I am really satisfied with this purchase for the moment.
Everything came in time and in one parcel, I really liked to see how it will be in the sock, thanks to the store
Corresponds to the description. Seller recommend
okay.
Nice
Very well packaged and I get there fast
Perfectly packed tightly or anything did not suffer
I order for my relatives already the fourth case from this store. The quality of the cover was pleasant to everyone. The cover is made very neatly. The upper and lower halves are connected by magnets very tightly, exactly according to the model of the phone. Halves of the cover magnets hold very well, when falling, halves do not disconnect, the cover does not open and the phone is in full safety and protection. Checked. Both halves of the cover come closed with a factory protective film, both from the outside and from the inside. The seller and the cover recommend!
product shipped in timely fashion, no damages, exactly as ordered. Thank you.
Delivery to the Moscow region 3 weeks. Cover of excellent quality. Packed in foam box. I recommend to buy.
Compliant product, very good store
Never received it but I got a refund
super
The cover is excellent but I was surprised that it does not cover the rear camera should be asked for protector also
Product conforms to the description. I recommend.
Good product Let see C resistance and good!
great phone case. responsive to touch and made from aluminum not plastic like the other ones
BIEN
The product arrived very quickly. I'm happy.
The cover is super! Exceeded expectations! Recommend!
Corresponds to the description, as for me as it is very thick, material looks good though and plastic, CAMERA is not protected, a cut-out for them
S9 + in the bag is perfect, cover glass so it is best not to drop, not waterproof slots, strong magnets but before the fall, in the fall of the case will be revealed. Внутриннюю part windshield does not in any way вытерайте micro scratches instantly appear so that only blow off the dust. The outer part of glass wipe easily. The phone better vklyucht function increased sensitivity. And if you honestly that feeling that you hold crystal, in the usual case body may швырнуть but this only clean and tenderness))))
Arrived in perfect condition, yet not assembled logo mount back with best comments
fits perfectly
Delivery fast
love my .magnetic phone cover excellent product service very happy with my purchase
very nice product. I would recommend.
Very good product!!!
Excellent store, excellent product!!
The description is more than accurate, I ordered the same type of protection via another store, in violet too. But this one corresponds exactly to the color of my phone. I am really very satisfied, I recommend.
Work well, put on mobile and on Has been taking a picture, because be very slippery, fell and broke the hood but kept the cell intact. Is very smooth and easy hand. Suggestion. The back can be so smooth.
Nice cover, but doesn't work finger touch lock :(
Excellent case, I advise everyone, I take not the first time
Great case.
It's fast
Case is very stylish and quality but signals affecting sanırım Using took in the trash
It is made nicely but really very very slippery. It is very protective but could slip from your hands easily.
Everything is fine but if the screen would have been a whole would be better, remove the finger typos, as it is not convenient when in the screen when using the hole
Tactile trés difficult déçu
Fits perfectly
Let's see how long it will last, although it looks good.
Cool case, no gap between the two halves. Best solution for rounded phones. Cons of just what simkartu can be removed only by removing the cover and fingerprint not scanned.
Good quality phone case. Seller advised me to increase screen sensitivity on the phone to ensure full face sensitivity on face of the case and this worked. Good communications by store and I recommend others to buy here.
Perfecto
Good housing
I recommend this store excellent high quality delivery faster
Good cover, but cheaper would make
A wonderful cover. Very pleased with the purchase. Recommend!!!
It fits very well gives 360 degree protection fast shipping
Excellent case very comfortable
An interesting thing, until I tried on, but later I will not
Ordered from this store already the fourth time, the quality is super, packed in a foam case, comes whole, fast delivery to Moscow by SBER logistics.
Under experienc
good
ok
Plastic t top quality Ultra
Steep cover glass on the magnet and there is a fixing latch
Impeccable thank you I recommend
2 times Cheaper elsewhere
Excellent product and perfect fit in my Samsung Note 9. Recommend product anyone doubt.
I love this case. She is very refined and bravo for packing
excellent quality
Excellent quality!!
Fast shipping, two weeks in Belarus. Great product, fall makes a phone. His wife a third, his first. All from this store. Recommend. seller All Stars.
Excellent I invite Kull time store good
Express service
tha are really nice the packed
I like cases. I take it all the time. Quality is good. If there are problems, the store returns money.
Very good
Description corresponds, there is a very large not enough. At the edges of the cover it is necessary to press enough to react to the display. Printing messages because of this is not very convenient.
Uncomfortable cover, in it, the phone becomes very gramozd, heavy!!!
Not the mem
Thank you, all of it. case fit. all great!
Very good product
Case prishol all fine
The case was received, the quality is good! Even said great! But! When the phone in the case blocks the GPS signal, the navigation programs do not work! That is, an aluminum frame that blocks the antenna .. So I do not use .. Sorry.
As always perfect, love this dealer, great quality.
good quality, fast shipping, looks like photo
Cover fire all came up, everything works, 10 of 10 is excellent
Delivery fast. Cover with a request. spasio.