Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mascara is ordinary lengthening, I expected another effect. But still not disappointed. Purchase satisfied
Mascara came quickly enough, in a beautiful box (by the way, the package was not worn and damaged) mascara really liked! Eyelashes well lengthens and does not glue them, does not crumble! I will order more! Thank you so much!
Delivery is long, two months, but mascara was worth it. Came in a box, the box did not crumble during delivery. Waterproof, not even imprinted when contacting eyelashes with moisture.
store is AMAIZING will order again
I liked the mascara. Lies down well, holds for a long time, does not crumble.
I order such mascara not for the first time, I like... Delivery with partial tracking, oooochen long, but the store is well done, himself extended the protection of the order.
Mascara is great
Очень долгая доставка!
Не в восторге. Удлиняет,но не придаёт объём, водостойкая. Кто любит эффект натуральных ресниц-вам понравится,я же люблю драму,мне не очень.До ВКО 1 месяц.
I ordered carcases: one, as lengthening, the second, as twisting. Total: same mascara, only different cards and price tag. It made me very upset, I would know, I did not order two, but, ahead of the holidays, I will give someone from the girls. Just wanted to test and make a choice in favor of the best. With this cosmetics is familiar not very long ago and, in principle, I was satisfied with the price and quality. After this order I will think about whether it is still worth contacting such a store. So choose mascara with the lowest price, because It's the same thing.
Best Mascara. recommend
Shipping to Poland in two weeks. Great quality. Ink is sensational. Waterproof like never before. Shipping to Poland in two weeks. Great quality.
Fast shipping. Goods consistent with the description. Recommend.
Shipment in three weeks in Poland. Super. Product very well packed. Now time for testing. Recommend salesman.
Cute carcass, thank you very much to the store for the goods, I recommend to buy.
For such money, a good mascara
Доставка в Тульскую область около двух месяцев, пришло извещение, забрала на почте.
Качество, как всегда, хорошее. только доставка этот раз долгая.
Неплохая
пока не пробовала,но кисточка мне понравилась.
Thank you! Quickly came the order. Packing is good, in individual gentle bags.
I received mascara, I still did not use it.
Mascara good dense does not roll down and does not crumble. Recommend.
Bomb mascara! You can wash off only with warm water. In the basin, the lashes were wet, all combined, but the mascara was holding. Only when she took it off with her fingers did she leave easily. Without leaving divorce on the skin. Very good mascara. I'll order and give all my friends.
Mascara is OK. Extends, separates. Toothbrush very cool silicone. Not crushed up and not smudge.