Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I came in a month. Eyelashes are blind, washed off well with coils.
Mascara extends well. Mascara on the eyelashes dries quickly, it is necessary to apply quickly so that there are no lumps.
Delivery to Kharkov region took 23 days, I order this mascara already 3 times, I'm very happy.
Fast shipment and delivery. Mascara was very impressed. We have such costs at times more expensive. In any case, I added to the favorites. Really quality mascara!
My favorite mascara. Very grateful to this store, because. For many years it was not beautiful because of allergies. All cosmetics of this company are suitable.
I love this mascara and the firm. Many thanks for the quality cosmetics and discounts. I recommend it to everyone.
Normal mascara. Without any effect, for normal day makeup. The only thing I like is that it doesn't flow.
Shipping to Poland zajęła 3 weeks. All cosmetics in your order have reached in excellent condition, not damaged. Toothbrush takes on a perfect amount of ink, not skleja. Ink zastyga and tight stiffens eyelashes. I like.
Good mascara, I order not the first time
The parcel was for a long time at the sorting point, which is there, what we have in Russia, delivery is 2 months. Mascara is excellent, does not crumble, lies on the eyelashes well, of course the volume is not in the picture, but gives. Washed micelbright, mascara was crossed, no "Panda's eye", an excellent purchase.
My repeat order. And I'll order it. It's been a long time.
Mascara Lengthens Eyelashes
The parcel did not come. The card from which payment was made was reissued, no refund was received to a new card. Stars only for communication with the store
super
Good mascara. Cilia colors and separates. The volume does not give much. But there was no purpose. Recommend. Delivery 1,5 month to Bryansk
Excellent cosmetics I order 3rd time. The quality is at an excellent level. Thank you!
According to everything delivered right colors as I asked I arrived in perfect condition thanks to the store who protected with the wrapper very well the super compliant product I recommend
Mascara of this company I really like, I order not the first time. Lie down beautifully, does not flow, does not sleep. Seller recommend.
It's just like the picture. Very nice packaging. Good quality. I really like this product. Pigmentation is good. I recommend the product and store.
Bien
Excellent! I order not for the first time! Only delivery then quickly then very long
Normal mascara for its cost, washed off with lumps, comfortable brush
Here's a good mascara. It looks like my favorite is also Chinese, but it's cheaper. Here the brush is less comfortable, more thick, but still I really liked the mascara. It is applied easily, without lumps, waterproof, does not smear, only hot water is smeared and micellar gel. Washing is also convenient without black traces.
Тушь отличная, только доставка больше двух месяцев
I'm fast.