Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is very beautiful, stylish, unusual. Immediately attract attention on the hand. On a thin wrist came up perfectly, but there is a large stock along the length of the strap. The quality of the performance is excellent, such a watch and for a gift is not ashamed to take.
I ordered a shipment from Russia, it was known in advance, which transport company will deliver-left in the comments to the order, which Post Office of the company to address the delivery, to in the new year's Vanity not to be tied to the home address waiting for the courier. As it turned out, the comments to the order no one reads, and the delivery was addressed to the home address. In advance called the transport company and said that the order should be delivered to Postamat. The redirect was like accepted, the delivery time increased by 2 days. On the day of delivery, the Courier called and "pleased" that he was lucky to order for a home address. Naturally, under the law of vile, everyone was away and home that day there was no one, forwarding already through the courier to the same post office took 3 more days. In general, the New Year's gift for the week lost. Why ask to leave comments to the store if the seller does not read them? By the clock itself there are no complaints, everything is fine, but the delivery is upset.
Beautiful
The watch for this price is very good. Design interesting. The battery in the watch was discharged.
The watch is beautiful. Delivery-4 days to the Moscow region.
All great! It quickly. Looks good, quality matches
Mega stylish watch! Made in minimalist style Dial transparent, the hour and minute hands. Silver-plated fittings. The strap is made of genuine leather, fits comfortably on your wrist. Clock mechanism quartz. Water resistant-30 m. Watch came to the brand cardboard box, instruction, warranty card, cloth. Very like, recommend
Excellent hours, in St. Petersburg delivered in a week
Super watch I'm very happy thanks to the store for the fast delivery
The clock is beautiful, go well. Packed in a branded box. The strap is harsh... The order was brought by the Courier very quickly-in about 5-6 days in the Moscow region. I recommend both the goods and the store!
Quickly, in a couple of days it reached, the goods correspond to the description
Beautiful and good quality
Good. I hope it last. Nice watch.
ok
Die uhr ist echt schick
Very cool! I waited for them, I'm happy with the purchase, thank you
Beautiful unusual watches
Happy with my new
Hi, I buy this model, it arrives very quickly 10 days about, package well pack. With nice box inside, the watch works very well. The model and conform to the photo, I am very satisfied with the quality, thank you to the store
MAA, maidservant not your ramen Burns
Thank you, very fast delivery
Very satisfied with both watches and service! stylish, quality, buy without doubt!
Silver looks like it's gonna come off!
Fast shipping, good quality, is as described
Thanks for your service PROFESSIONAL